Housekeeping Supervisor
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Key skills for this role
About the Role
Accor is seeking a Housekeeping Supervisor for Rixos Premium Saadiyat Island to ensure the highest standards of cleanliness and guest service. The role involves supervising Room Attendants and Housemen, conducting inspections, and coordinating with departments to ensure operational excellence.
Key Skills for This Role
Responsibilities
- Supervise daily operations of guestroom floors and public areas
- Conduct thorough inspections of guest rooms, corridors, and service areas
- Monitor and guide Room Attendants and Housemen to maintain quality
- Respond promptly to guest requests and ensure preferences are followed
- Train, coach, and support housekeeping staff on duties and safety
- Maintain adequate stock levels of linen, amenities, and cleaning supplies
- Report and follow up on maintenance issues or room status discrepancies
- Enforce proper use and care of housekeeping equipment
- Coordinate with Front Office and Engineering for smooth operations
- Assist in planning staff schedules and daily task assignments
Requirements
- Supervisory experience in housekeeping or related field
- Knowledge of cleaning standards and procedures
- Ability to train and coach staff
- Strong communication and coordination skills
- Commitment to health and safety regulations
Full Job Posting
Position Overview
- The Housekeeping Supervisor is responsible for ensuring the highest standards of cleanliness, presentation, and guest service across assigned areas of the hotel.
- This role involves supervising Room Attendants and Housemen, conducting room and area inspections, and coordinating with various departments to ensure guest satisfaction and operational excellence.
Key Responsibilities
- Supervise daily operations of assigned guestroom floors and public areas.
- Conduct thorough inspections of guest rooms, corridors, pantries, and service areas to ensure adherence to brand standards.
- Monitor and guide Room Attendants and Housemen to maintain consistent quality and efficiency.
- Respond promptly to guest requests and ensure all preferences or special instructions are followed.
- Train, coach, and support housekeeping staff in their duties, including health, safety, and grooming standards.
- Ensure adequate stock levels of linen, amenities, and cleaning supplies are maintained.
- Report and follow up on maintenance issues or discrepancies in room status.
- Enforce proper use and care of housekeeping equipment and supplies.
- Coordinate with Front Office and Engineering for smooth room operations and maintenance follow ups.
- Assist in planning staff schedules and daily task assignments.
Qualifications
- Responsibility: Cooperate and comply with OSH instructions and safe working procedures.
- Take reasonable care for health and safety of self, environment, and others.
- Report all near miss/hazard/unsafe conditions or acts.
- Use appropriate PPE and safety systems.
- Authority: To stop any hazardous activity within the workplace.
- Accountability: Regular reporting to direct manager/supervisor.
- Attend all trainings and TBT and work according to the plans.
- Maintain all OSHMS records as required.
What’s In It For You
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world.
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
Company Description
- Accor is a worldwide leader in hospitality, offering a job and brand that matches your personality.
- We support you to grow and learn every day, making sure that work brings purpose to your life.
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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