Executive Assistant Manager (EAM)
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Key skills for this role
About the Role
Accor seeks an Executive Assistant Manager to support the General Manager at ibis Styles Sharjah. You will oversee daily hotel operations, drive guest satisfaction, and ensure financial performance.
Key Skills for This Role
Responsibilities
- Support the General Manager in leading overall hotel operations, ensuring guest satisfaction, operational efficiency, and achievement of business objectives.
- Oversee daily operations of key departments, ensuring seamless coordination, service excellence, and adherence to Accor brand standards.
- Lead, coach, mentor, and develop departmental leaders and colleagues to build a high performing, engaged, and guest focused team.
- Drive operational excellence by monitoring service quality, implementing best practices, and continuously improving operational processes.
- Ensure compliance with all company policies, health and safety regulations, local legislation, and hotel operating procedures.
- Monitor financial performance, including revenue, expenses, labor costs, and departmental productivity, ensuring budget and profitability targets are achieved.
- Analyze operational and financial reports to identify opportunities for improvement and implement effective action plans.
- Collaborate closely with department heads to optimize performance, enhance guest experiences, and achieve strategic business goals.
- Maintain a strong presence throughout the hotel, engaging with guests, resolving concerns promptly, and ensuring a consistently high level of service.
- Support revenue generation initiatives by working closely with Sales, Marketing, Revenue Management, and Food & Beverage teams.
- Ensure all hotel facilities, equipment, and operational areas are maintained to the highest standards in coordination with Engineering and Housekeeping teams.
- Foster a culture of continuous learning by identifying training needs and supporting leadership development across all departments.
Requirements
- Degree in Hotel and Restaurant Management or related major
- 4 years' experience in a managerial role within Food & Beverage departments in a hotel or free standing F&B operation
- 2 years' experience in a leadership role within other hotel departments including Rooms Division
- Strong background in Micros or similar POS systems
- Opera PMS exposure and user knowledge preferred
- Experience with forecasting, budgeting and Revenue Management principles
- Previous exposure to being main point of contact for a Hotel or Business Unit in absence of General Manager
- Strong interpersonal and problem solving abilities
- Fluency in English; additional languages are a plus
Full Job Posting
Company Description
- Accor is a pioneer in responsible hospitality with over 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.
- Joining Accor means becoming a Heartist, working in a caring environment with opportunities for growth and exclusive benefits.
Job Description
- Support the General Manager in leading overall hotel operations, ensuring guest satisfaction, operational efficiency, and achievement of business objectives.
- Oversee daily operations of key departments, ensuring seamless coordination, service excellence, and adherence to Accor brand standards.
- Lead, coach, mentor, and develop departmental leaders and colleagues to build a high performing, engaged, and guest focused team.
- Drive operational excellence by monitoring service quality, implementing best practices, and continuously improving operational processes.
- Ensure compliance with all company policies, health and safety regulations, local legislation, and hotel operating procedures.
- Monitor financial performance, including revenue, expenses, labor costs, and departmental productivity, ensuring budget and profitability targets are achieved.
- Analyze operational and financial reports to identify opportunities for improvement and implement effective action plans.
- Collaborate closely with department heads to optimize performance, enhance guest experiences, and achieve strategic business goals.
- Maintain a strong presence throughout the hotel, engaging with guests, resolving concerns promptly, and ensuring a consistently high level of service.
- Support revenue generation initiatives by working closely with Sales, Marketing, Revenue Management, and Food & Beverage teams.
- Ensure all hotel facilities, equipment, and operational areas are maintained to the highest standards in coordination with Engineering and Housekeeping teams.
- Foster a culture of continuous learning by identifying training needs and supporting leadership development across all departments.
Qualifications
- Degree in Hotel and Restaurant Management, or related major is highly advantageous.
- 4 years’ experience within a managerial role within Food & Beverage departments across a hotel or free standing Food & Beverage operation.
- 2 years’ experience in a leadership role within other hotel departments including Rooms Division departments or a similar environment.
- Strong background in Micros or other similar POS systems. Opera PMS exposure and user knowledge is preferred.
- Experience with forecasting, budgeting and Revenue Management principles.
- Previous exposure to being the main point of contact for a Hotel or Business Unit in the absence of the General Manager.
Additional Information
- Strong interpersonal and problem solving abilities.
- Fluency in English; additional languages are a plus.
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