Hostess
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Key skills for this role
About the Role
ACCOR is seeking a professional Hostess to join their hospitality team in Abu Dhabi. The role involves greeting guests, managing reservations, and ensuring a welcoming dining experience.
Key Skills for This Role
Responsibilities
- Answer telephone calls within three rings using proper salutations and professional telephone etiquette
- Record, confirm, and manage restaurant reservations and cancellations in accordance with departmental standards
- Communicate reservation and cancellation changes to management promptly as they occur throughout your shift
- Greet guests warmly at the restaurant entrance and seat them according to the floor plan while ensuring fairness to all service staff
- Review the reservation book, pre assign designated tables, and follow up on all special guest requests
- Maintain a clean, organized, and fully stocked hostess stand with menus and check folders
- Present menus to guests and ensure they are satisfied with their assigned table
- Maintain positive guest relations at all times and address any concerns with empathy and professionalism
- Demonstrate knowledge of restaurant services, amenities, and activities to respond accurately to guest inquiries
- Monitor your assignments to ensure compliance with departmental standards and operational excellence
- Multitask effectively while maintaining composure and efficiency during peak service periods
Requirements
- Answer telephone calls within three rings using proper salutations and professional telephone etiquette
- Record, confirm, and manage restaurant reservations and cancellations in accordance with departmental standards
- Communicate reservation and cancellation changes to management promptly
- Greet guests warmly at the restaurant entrance and seat them according to the floor plan
- Review the reservation book, pre assign designated tables, and follow up on special guest requests
- Maintain a clean, organized, and fully stocked hostess stand with menus and check folders
- Present menus to guests and ensure they are satisfied with their assigned table
- Maintain positive guest relations and address concerns with empathy and professionalism
- Demonstrate knowledge of restaurant services, amenities, and activities
- Monitor assignments to ensure compliance with departmental standards
- Multitask effectively during peak service periods
Full Job Posting
Job Overview
- We are seeking a professional and enthusiastic Hostess to join our hospitality team in Abu Dhabi, United Arab Emirates.
- As the first point of contact for our guests, you will be instrumental in creating a welcoming and organized experience from the moment they arrive.
- This role requires exceptional interpersonal skills, attention to detail, and a genuine passion for delivering outstanding customer service in a dynamic, fast paced environment.
Responsibilities
- Answer telephone calls within three rings using proper salutations and professional telephone etiquette
- Record, confirm, and manage restaurant reservations and cancellations in accordance with departmental standards
- Communicate reservation and cancellation changes to management promptly as they occur throughout your shift
- Greet guests warmly at the restaurant entrance and seat them according to the floor plan while ensuring fairness to all service staff
- Review the reservation book, pre assign designated tables, and follow up on all special guest requests
- Maintain a clean, organized, and fully stocked hostess stand with menus and check folders
- Present menus to guests and ensure they are satisfied with their assigned table
- Maintain positive guest relations at all times and address any concerns with empathy and professionalism
- Demonstrate knowledge of restaurant services, amenities, and activities to respond accurately to guest inquiries
- Monitor your assignments to ensure compliance with departmental standards and operational excellence
- Multitask effectively while maintaining composure and efficiency during peak service periods
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