Hostess
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Key skills for this role
About the Role
Accor is seeking a professional Hostess for Rixos Premium Saadiyat Island in Abu Dhabi. You will be the first point of contact for guests, managing reservations, seating, and ensuring a welcoming experience.
Key Skills for This Role
Responsibilities
- Answer telephone calls within three rings using proper salutations and professional telephone etiquette
- Record, confirm, and manage restaurant reservations and cancellations in accordance with departmental standards
- Communicate reservation and cancellation changes to management promptly
- Greet guests warmly at the restaurant entrance and seat them according to the floor plan ensuring fairness to all service staff
- Review the reservation book, pre assign designated tables, and follow up on all special guest requests
- Maintain a clean, organized, and fully stocked hostess stand with menus and check folders
- Present menus to guests and ensure they are satisfied with their assigned table
- Maintain positive guest relations at all times and address any concerns with empathy and professionalism
- Demonstrate knowledge of restaurant services, amenities, and activities to respond accurately to guest inquiries
- Monitor assignments to ensure compliance with departmental standards and operational excellence
- Multitask effectively while maintaining composure and efficiency during peak service periods
Requirements
- Cooperate and comply with OSH instructions and safe working procedures
- Take reasonable care for health and safety of self and others
- Report all near miss/hazard/unsafe conditions or acts
- Use appropriate PPE and safety systems
- Be familiar with emergency and evacuation procedures
- Attend OSH training as required
Full Job Posting
Company Description
- Accor is a worldwide leader in hospitality, offering a diverse range of brands and opportunities for growth.
- Rixos Premium Saadiyat Island is a luxurious family resort located on the pristine beach of Saadiyat Island.
Job Description
- Answer telephone calls within three rings using proper salutations and professional telephone etiquette.
- Record, confirm, and manage restaurant reservations and cancellations in accordance with departmental standards.
- Communicate reservation and cancellation changes to management promptly as they occur throughout your shift.
- Greet guests warmly at the restaurant entrance and seat them according to the floor plan while ensuring fairness to all service staff.
- Review the reservation book, pre assign designated tables, and follow up on all special guest requests.
- Maintain a clean, organized, and fully stocked hostess stand with menus and check folders.
- Present menus to guests and ensure they are satisfied with their assigned table.
- Maintain positive guest relations at all times and address any concerns with empathy and professionalism.
- Demonstrate knowledge of restaurant services, amenities, and activities to respond accurately to guest inquiries.
- Monitor your assignments to ensure compliance with departmental standards and operational excellence.
- Multitask effectively while maintaining composure and efficiency during peak service periods.
Qualifications
- Cooperate and comply with Rixos Premium Saadiyat Island in regards to OSH instructions and safe working procedures.
- Take reasonable care for the health and safety of themselves, environment and others at work.
- Do not adversely interfere with anything provided for OSH.
- Do not interfere adversely with anything in place to control OSH risks.
- Cooperate with organization with respect to actions and or action taken to protect the employee/ OSH requirements.
- Follow OSHMS procedures as applicable.
- Raise identified OSH issues with designated persons and take part in OSH consultative OSH requirements.
- Report all near miss/ hazard/ unsafe/ conditions or act.
- Use appropriate PPE and safety systems.
- Be familiar with emergency and evacuation procedures.
- Attend OSH training as required by the training needs analysis.
- Maintain all OSHMS records as required by the Rixos Premium Saadiyat Island.
What’s In It For You
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world.
- Ability to make a difference through Corporate Social Responsibility activities like Planet 21.
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