Host (Russian/Arabic Speaker)

(9622)

Key Duties And Responsibilities

• Welcome and assist all VIP guests with the following tasks: Check-in of guests, escorting of VIP guests, concierge enquiries and any other requests and guest orientation of the resort.
• At the start of the shift to take note of all VIP arrivals and ensure that all special requests have been met and auctioned.
• Ensure all VIP arrival guests as per the daily arrival lists are greeted warmly and personalized as per standard procedures.
• Adhere to all Resort rules and regulations as per Service Standard Policies and procedures, and follow all communications briefed by the Manager.
• Attend departmental briefing at the start of each shift and submit daily arrival lists with comments and remarks of respective guests.
• Communicate any special requests or comments immediately to the team and to the Manager.
• Have a good knowledge of all attractions, sales promotions and resort activities at all times.
• Have thorough knowledge of the resort layout to assist the guest with any requested directions or tour of the resort.
• Recognize all guests celebrating a special occasion during check-in and ensure that all required departments and actions are taken to for the celebration.
• Update all guests’ profile in opera and after check-in and ensure all passports’ scanned copies are attached to the registration cards.
• All registration cards should be dropped at the end of the shift at the Front Desk back office.
• Organize any special amenities for VIP arrivals and complaints handling or special celebration.
• Carry out the daily courtesy calls to check on guest satisfaction and update the Team Leaders of any issue for special actions.
• Ensure that resort collaterals stocks are in place and set-up to be given to VIP guests and ensure checking with marketing for any new updates.
• Ensure that agreed magazines titles and newspapers are placed according to instructions.
• Ensure room allocation is done as per guest’s requests as much as possible.
• Follow-up with housekeeping of any pending queue rooms and priority rooms for arrivals and service.
• Liaise with the airport team to monitor guest arrival and inform the Team Leaders and Managers of the location and arrival time of the guest to the resort.
• Communicate guests transport requests correctly and timely as per resort standards.
• Be trained in emergency procedures and basic first aid.
• Be flexible in working hours and schedules as per occupancy requirements.
• Suitable candidate will be reporting directly to the **Assistant Guest Experience Manager**.
• He/She must be highly qualified and must have at least 1-2 years’ experience in a similar role in an upscale luxury hospitality industry or five-star hotels.
• He/She must have customer service & reservations background with strong attention to details and analytical skills, must be able to work under pressure and meet strict deadlines.
• Excellent English communication skills are required, and fluency in Russian or Arabic is mandatory.
• Proficiency in additional languages will be considered an advantage.
• Computer literacy including relevant software and experience in using an Opera system.
• Middle East/GCC experience is an advantage.
• At **One&Only** creating **JOY** is at the forefront of everything we do.
• If you are the one to make every detail count and are bold to go beyond the obvious in every task assigned with positive energy & have the passion to make it happen, then we are looking for you.
• Please apply directly through this website and submit your most recent CV.
• Applications that do not meet the requirements will not be considered.
• We **Thank You** for your interest at Kerzner –One&Only Resorts.
• Please note that only shortlisted candidates will be contacted.
• Our brand is expanding faster than ever before.
• We are investing in the growth of our company, and that means we are committed to investing in you.
• Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit.
• We believe in making our guests happy beyond anything they have ever imagined.
• We wow them at every turn and create memories that will last a lifetime.
• You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.