Host / Hostess
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Key skills for this role
About the Role
AccorHotel is seeking a Host/Hostess to manage restaurant reservations, greet and seat guests, and ensure excellent dining experiences. The role requires knowledge of dining room procedures and strong customer service skills.
Key Skills for This Role
Responsibilities
- Take record and confirm restaurant reservations/cancellations in accordance with departmental standards
- Greet guests at the entrance of the restaurant and seat them according to floor plan
- Present menus to guests and ensure tables are set properly
- Anticipate heavy business times and organize procedures to handle waiting lines
- Anticipate guests needs and respond promptly
- Maintain positive guest relations at all times
- Handle guest complaints following instant pacification procedures
- Monitor and maintain cleanliness and working conditions of own section
- Assist restaurant staff with job functions to ensure optimum service
- Promote F&B Outlets to customers during downtime
Requirements
- Knowledge of dining room layout, table setups, room capacity, hours of operation, price range and dress code
- Knowledge of restaurant reservation procedures
- Ability to answer telephone within 3 rings using correct salutations and telephone etiquette
- Ability to handle guest complaints and ensure guest satisfaction
Full Job Posting
Responsibilities
- Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code.
- Restaurant reservation procedures.
- Daily house count, arrivals, departures, VIPs.
- Scheduled in house group activities, locations and times.
- All department policies / service procedures.
- Answer telephone within 3 rings, using correct salutations and telephone etiquette.
- Take record and confirm restaurant reservations / cancellations.
- Communicate reservation or cancellation changes to management.
- Monitor preparation of own assignments.
- Ensure menus and check folders are cleaned and in sufficient quantity.
- Ensure hostess stand is cleaned and organized.
- Review Reservation book, pre assign designated tables and follow up on special requests.
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