Hiredesk Coordinator
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Key skills for this role
About the Role
The Hiredesk Coordinator oversees end-to-end contract settlement, negotiation, and payment recovery for a construction company. Responsibilities include managing contract settlements, resolving disputes, supporting business teams, and driving system improvements.
Key Skills for This Role
Responsibilities
- Manage business contract settlements, including negotiation, review, and recovery of non standard contracts
- Ensure timely settlement confirmations and improve contract collection rates
- Identify and resolve long standing unrecovered contracts and unconfirmed settlements
- Assist in payment collection and follow up on customer payment issues
- Support business teams in contract negotiation, approval, and signing processes
- Handle business and customer emergencies, resolving conflicts with clients effectively
- Complete settlement tasks and monitor customer payment status
- Lead planning and execution of departmental special projects and key initiatives
- Drive system implementation and process improvements within the department
- Provide accurate data for weekly and monthly operational reports
Requirements
- Bachelor's degree or higher in Business Administration, Operations Management, or related field
- Minimum 3 years of experience in operations management, sales operations, contract management, or similar role
- Prior experience in construction company operations preferred
- Strong knowledge of contract order and settlement processes
- Ability to identify operational issues and provide professional judgment and solutions
- Experience in customer public relations and handling disputes
- Proficiency in data analysis and reporting
- Excellent negotiation, communication, and conflict resolution skills
Full Job Posting
Job Summary
- The Hiredesk Coordinator at CDhorizon is responsible for overseeing the end to end contract settlement process, ensuring efficient management of customer contracts, negotiations, and payment recovery.
- This role involves collaborating with business teams to resolve contractual disputes, improving collection rates, and supporting key projects and system implementations.
- The ideal candidate will possess strong operational and negotiation skills, with experience in business contract management and customer relations.
Key Responsibilities
- Manage business contract settlements, including negotiation, review, and recovery of non standard contracts.
- Ensure timely settlement confirmations and improve contract collection rates.
- Identify and resolve long standing unrecovered contracts and unconfirmed settlements.
- Assist in payment collection and follow up on customer payment issues.
- Support business teams in contract negotiation, approval, and signing processes.
- Handle business and customer emergencies, resolving conflicts with clients (Party A) effectively.
- Complete settlement tasks and monitor customer payment status, ensuring timely resolution of payment delays.
- Lead planning and execution of departmental special projects and key initiatives.
- Drive system implementation and process improvements within the department.
- Provide accurate data for weekly and monthly operational reports.
- Perform other tasks as assigned by management.
Qualifications & Requirements
- Bachelor’s degree or higher in Business Administration, Operations Management, or a related field.
- Minimum 3 years of experience in operations management, sales operations, contract management, or a similar role.
- Prior experience in construction company operations is preferred.
- Strong knowledge of contract order and settlement processes in a business environment.
- Ability to identify operational issues and provide professional judgment and solutions.
- Experience in customer public relations, with the ability to handle disputes and guide teams in problem solving.
- Team management experience is a plus.
- Proficiency in data analysis and reporting.
- Excellent negotiation, communication, and conflict resolution skills.
Why Join CDhorizon?
- Opportunity to work in a dynamic and growing industry.
- Collaborative work environment with career advancement opportunities.
- Competitive compensation and benefits package.
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