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Helpdesk/CAFM Manager
Khidmah
Abu Dhabi, UAE
Full-time
Entry
Onsite
Discovered 1 weeks ago
CAFM systemsHelpdesk operationsWork order managementSLA and KPI managementPlanned preventive maintenanceReactive maintenance
Free
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CAFM systemsHelpdesk operationsWork order management
Role Overview
Manage Helpdesk and CAFM operations for the NYU Project.
Ensure service requests, complaints, work orders, and planned maintenance activities are logged, assigned, monitored, and closed within agreed SLAs and KPIs.
Maintain CAFM data accuracy, support operational performance, coordinate project teams and client representatives, and drive service efficiency and continuous improvement.
Key Skills for This Role
CAFM systemsHelpdesk operationsWork order managementSLA and KPI managementPlanned preventive maintenanceReactive maintenance
Full Job Posting
Job Purpose
Manage Helpdesk and CAFM operations for the NYU Project.
Ensure service requests, complaints, work orders, and planned maintenance activities are logged, assigned, monitored, and closed within agreed SLAs and KPIs.
Maintain CAFM data accuracy, support operational performance, coordinate project teams and client representatives, and drive service efficiency and continuous improvement.
Education and Qualifications
- Bachelor’s degree or diploma in Facilities Management, Business Administration, IT, Engineering, or a related field.
- CAFM, facilities management, or customer service certification is preferred.
- Good knowledge of Helpdesk operations, CAFM, SLAs, KPIs, and work order management.
- Proficiency in Microsoft Office, especially Excel and PowerPoint.
Experience and Skills
- Minimum 6–8 years of experience in facilities management, Helpdesk operations, CAFM administration, service delivery, or project operations.
- Minimum 4–6 years of hands-on experience managing Helpdesk teams, CAFM systems, work order processes, SLA/KPI reporting, and client coordination.
- Strong knowledge of CAFM systems, Helpdesk operations, work order management, SLAs, and KPIs.
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