Assit. Soft Manager

Job Purpose

Roles, Responsibilities and Duties

• Monitor daily soft services operations for compliance with service level agreements and performance metrics.
• Coordinate vendor activities, including contract adherence, quality control, and timely issue resolution.
• Support work permit management and incident reporting systems to uphold safety and regulatory standards.
• Assist with space planning and troubleshoot mechanical, electrical, and plumbing issues alongside technical personnel.
• Maintain strong relationships with internal stakeholders and external partners.
• Contribute to operational planning, process improvement, accountability, and performance analysis.

Qualifications

• A relevant diploma or bachelor's degree in Facility Management, Engineering, or a related discipline is required.
• Knowledge of integrated facility management principles and practices is desirable.
• Certifications in soft services management, health and safety, or vendor management are advantageous.
• Strong proficiency with operational tools and intermediate technical and data fluency are essential.
• Familiarity with work permit systems and incident control processes is beneficial.
• Excellent written and verbal communication skills are required.
• The ability to work under pressure and manage multiple priorities proactively is valued.

Experience and Skills

• A solid background in facility operations, especially soft services and vendor relationship management, is expected.
• Experience monitoring SLAs and KPIs supports consistent service quality and accountability.
• Exposure to MEP troubleshooting and space planning demonstrates technical versatility.
• Key capabilities include decision-making, incident reporting and control, relationship building, data analysis, and process improvement.
• Experience in multicultural teams and dynamic environments such as Abu Dhabi is advantageous.