Head Waiter/ Waitress
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Key skills for this role
About the Role
Oversee waitstaff, ensure excellent customer service, manage reservations, and maintain dining standards while possessing strong leadership and communication skills.
Key Skills for This Role
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Overview
- The Head Waiter/ Waitress is responsible for overseeing the waiter/ waitress, ensuring excellent customer service, and maintaining a high standard of dining experience.
- This role involves training, supervising, and assisting waiter/ waitress while also handling VIP guests, resolving issues, and ensuring smooth daily operations in the dining area.
- Supervise and lead the waiter/ waitress, ensuring excellent service standards.
- Organize shift schedules and delegate tasks to maintain efficiency.
- Monitor performance, provide coaching and feedback, and assist in appraisals.
- Ensure all guests receive high-quality service and a seamless dining experience.
- Address customer inquiries, complaints, and special requests professionally and efficiently.
- Manage reservations, coordinate table assignments, and oversee seating arrangements.
- Ensure VIP and regular guests receive personalized service.
- Assist waiter/ waitress during busy periods by taking orders, serving food, and handling payments when needed.
- Ensure food and beverage service meets company standards.
- Oversee cleanliness, hygiene, and presentation of dining areas.
- Enforce health and safety regulations, ensuring all procedures comply with industry standards.
- Collaborate with the kitchen and bar team to maintain smooth food and drink service.
- Monitor and manage inventory of dining essentials (e.g., cutlery, glassware, napkins).
- Handle cash register operations, billing, and financial reporting as needed.
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