Head Waiter
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Key skills for this role
About the Role
Under the general guidance of the Director of Food & Beverage or any other authorized by the management, assist in ensuring friendly, efficient and effective service of food and.
Key Skills for This Role
Responsibilities
- Ensure smooth day to day operation in the restaurant
- Assist the leadership team in achieving high guest satisfaction
- Guide and lead the servers in the restaurant
- Maximize sales potential and encourage upselling
- Ensure cash floats are secured and handle payment discrepancies
- Handle guest complaints and report to manager
Requirements
- Experience in food and beverage service, preferably in a supervisory role
- Strong leadership and team management skills
- Ability to handle cash, credit cards, and cheques
- Excellent customer service and complaint resolution skills
Full Job Posting
Job Overview
- Under the general guidance of the Director of Food & Beverage, assist in ensuring friendly, efficient and effective service of food and beverages to all guests in a timely fashion
- Respect the Mondrian Doha Vision at all times
How your day looks like
- Ensure the day to day operation is smooth in the restaurant
- Assist the leadership team of the restaurant in achieving high guest satisfaction
- Guide and lead the server in the restaurant
- Perform the duties of supervisor on regular basis
- Maximize sales potential and encourage up selling in order to maximize rates
- Ensure cash floats are secured at all times
- To work within budgeted costs
- To minimize abuse of operating equipment
- To ensure that requisitions for supplies are completed, delivered and accounted for
- To minimize the use of overtime
- To ensure that there is enough operating equipment at all times
- To record all voids, and report any payment discrepancies to Restaurant Manager
Qualifications
- Experience in food and beverage service
- Supervisory or leadership experience
- Strong customer service skills
- Ability to handle cash and payment procedures
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