Head Waiter/ess - Breakfast on 36th

About the Job

Head Waiter/ess Duties

• Manage a designated restaurant station and deliver efficient, friendly, and attentive service from guest arrival to departure.
• Maintain thorough knowledge of food and beverage offerings, communicate them confidently, and promote products through upselling.
• Complete mise en place, cleaning, stocking, and side duties while maintaining equipment, utensils, and service areas to hotel standards.
• Process orders, billing, cashiering activities, gift cards, and other payment methods using the POS system.
• Coordinate with supervisors, managers, kitchen teams, and colleagues while communicating guest preferences, allergies, and special requests.
• Create memorable guest experiences through proactive service, teamwork, attention to guest needs, and adherence to service standards.

Expectations

• High school education is preferred.
• A degree or diploma in Hospitality, Hotel, or Business Management is advantageous.
• Minimum two years of experience as a Senior Waiter or Chef de Rang is required, preferably in a luxury hotel or high-volume restaurant.
• Strong ability to understand guest needs and consistently deliver outstanding customer service.
• Knowledge of restaurant operations, service procedures, POS systems, cashiering, and multitasking in a fast-paced environment.
• Ability to work long hours while maintaining operational excellence and service quality.
• Fluent spoken and written English is required.
• Arabic language skills and basic MS Office proficiency are advantageous.

About Mandarin Oriental

Colleague Benefits

• Learning and development programmes are available across career stages.
• The MOstay programme offers complimentary nights and attractive room rates for colleagues and their loved ones.
• Health benefits and wellness programmes are offered to colleagues.
• Accommodation, duty transportation, and duty meals are provided.
• The company offers a competitive salary and benefits package aligned with UAE industry standards.