Head of Quality Assurance
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Key skills for this role
About the Role
Job Purpose: The Head of QA is RAKBANK's enterprise quality authority — a strategic leadership role accountable for transforming the bank's approach to software quality from a phase-end testing gate into a continuous, embedded quality engineering discipline woven into every stage of the SDLC.
Key Skills for This Role
Full Job Posting
Job Purpose
The Head of QA is RAKBANK's enterprise quality authority — a strategic leadership role accountable for transforming the bank's approach to software quality from a phase-end testing gate into a continuous, embedded quality engineering discipline woven into every stage of the SDLC.
RAKBANK's current testing landscape is predominantly manual, with limited automation coverage and a reactive quality culture.
This role is explicitly mandated to change that reality: to build a world-class QA practice characterised by automation-first delivery, AI-driven testing, shift-left quality principles, intelligent test data management, and quality gates embedded within CI/CD pipelines.
The Head of QA owns the entire quality engineering strategy, toolchain, governance, and team — partnering with DevEx, Platform Engineering, and delivery squads to ensure every software release meets the quality bar required by a CBUAE-regulated bank serving retail, SME, and wholesale customers.
What You Will Do
- Define and own the enterprise
- quality engineering strategy
- , roadmap, KPIs, and automation coverage targets.
- Establish and lead a
Quality Engineering Centre Of Excellence
- , publishing standards, golden paths, and tooling guidelines.
- Govern
- quality gates across the full SDLC
- , enforcing entry and exit criteria across all testing stages.
- Drive
- shift‑left quality adoption
- , embedding QA into squads and promoting BDD/TDD and shared accountability.
- Own the
- test automation programme
- , including framework governance and automation ROI tracking.
- Lead adoption of
- AI‑assisted testing
- , including LLM‑based test generation, self‑healing automation, and intelligent prioritisation.
- Establish
- intelligent test data management
- , including synthetic data, masking, and self‑service provisioning.
- Own
- non‑functional quality engineering
- , covering performance, resilience, chaos engineering, and API contract testing.
- Define and govern
- test environment strategy
- , enabling automated and on‑demand environment provisioning.
- Represent quality at
- programme and release governance forums
- , owning UAT coordination, go/no‑go decisions, and executive quality reporting.
- What you will bring:
- 12+ years in software quality engineering, including senior QA leadership experience in a bank or regulated financial institution.
- Proven leadership of a manual‑to‑automation, shift‑left QA transformation integrated into CI/CD pipelines.
- Deep expertise in test automation frameworks and test management platforms.
- Strong hands‑on experience with performance and resilience testing for critical financial systems.
- Demonstrated experience evaluating and governing AI‑assisted testing tools.
- Expert knowledge of test data governance, including synthetic data and PII masking.
- Bachelor’s degree in Computer Science or related field; ISTQB Advanced Test Manager required.
What We Are Not Looking For
❌ A
traditional, phase‑end testing manager
who treats QA as a final gate rather than an embedded engineering discipline across the SDLC.
❌ A leader
comfortable with manual‑heavy testing models
, without a strong track record of driving automation‑first, CI/CD‑integrated quality transformations.
❌ A candidate
without appetite or credibility in AI‑assisted testing
, self‑healing automation, or intelligent test prioritisation as part of modern QA practice.
❌ A purely operational QA head who
executes tests but does not define strategy
, influence engineering culture, or establish enterprise quality standards.
❌ A profile
unfamiliar with regulated banking environments
, unable to balance delivery speed with CBUAE‑grade quality, resiliency, and governance expectations.
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