Head of Liabilities Acquisition - Emiratized Role
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Key skills for this role
About the Role
First Abu Dhabi Bank (FAB) is seeking a Head of Liabilities Acquisition to manage a team responsible for attracting new-to-bank liabilities accounts. The role involves business development, team leadership, and ensuring achievement of growth and profitability objectives.
Key Skills for This Role
Responsibilities
- Manage a team responsible for attracting new to bank liabilities accounts
- Define goals and KPIs for team members and ensure implementation
- Motivate and train the team
- Conduct meetings with Team Leaders and Sales officers
- Lead sales force for Commercial Banking Liabilities NTB acquisition
- Manage distribution channel
- Ensure recruitment, training, motivation and retention of staff
- Maintain Daily Sales Reports and conduct performance review meetings
- Ensure adherence to banking regulations and KYC guidelines
Requirements
- University Degree / MBA / PGDM / Sales diploma or certification
- 10 12 years of experience in Commercial Banking Acquisition team
- Good communication and analytical skills
- Familiarity with banking industry rules and regulations
- Results driven and customer focused
Full Job Posting
Job Purpose
- To manage a team responsible to attract new to bank business of NTB Liabilities accounts ensuring achievement of agreed objectives of growth, profitability and customer satisfaction.
- Responsible for Business development to increase the bank’s market share.
Specific Accountability Financial
- Leading sales force for Commercial Banking Liabilities NTB acquisition to accomplish set sales and revenue objectives.
- Support the team to achieve monthly & annual set KPI objectives.
- Manage distribution channel.
- Ensure recruitment, training, motivation and retention of assigned staff.
- Ensure x sell opportunities are being tracked and sent accordingly.
- Maintain Daily Sales Reports on sales performance and conduct regular performance review meeting with the team.
- Ensure to enhance transactions on the liabilities book.
- Focus on increasing productivity and activity of the teams.
- Will ensure maximum activation of zero balance accounts.
- Focus on increasing FX revenue on the liability and the NTB clients.
Compliance / Operational Activities
- Ensure adherence to banking regulations and organization guidelines relating to customer acceptance, data protection, money laundering and KYC.
- Monitor non compliant activities viz., money laundering activities, and coordinate remedial actions with teams.
- Responding to the relevant compliance and sanctions queries within the relevant time frame.
- Will ensure complete and comprehensive KYC of accounts on boarded.
- Cooperate and facilitate work of internal audit and risk management to address gaps.
- Whenever needed, contact customer service groups and processing units to ensure satisfactory service standards are met.
- Will ensure there are no lapses on deferrals requested.
Customers
- Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on boarding experience.
- Monitor the performance of all clients on boarded by the team members and be responsible for quality of CDD and documentation.
- Keep close monitoring on the market and update team members.
- Ensure thorough knowledge of all products, policies and processes in order to achieve superior client on boarding experience.
- Call random clients and make sure proper information and services is provided.
- Understand and resolve/ escalate customer redresses to ensure timely resolution.
Learning & Growth
- Participate in the assigned People Development and L&D programmes.
- Take accountability for own development by active enrolment and participation.
- To ensure participation in assigned training, Learning & Development programmes.
- To build and maintain effective business relationship with all internal departments.
- Co ordinate with other departments to ensure processing of applications within prescribed TAT’s.
- Conduct fair and transparent appraisals to coach, counsel, motivate sales personnel and manage their career aspirations effectively.
JOB KNOWLEDGE, SKILLS AND EXPERIENCE
- Good communication and analytical skills.
- Appropriate knowledge of modem management techniques and best practices.
- Familiarity with banking industry's rules and regulations.
- Excellent organizational skills.
- Results driven and customer focused.
- Continuous suggestions on Changes and ways of improving FAB Products.
- To build and maintain effective business relationship with all internal departments and branches.
- Manage Business Complexities in view of competition.
- Identify any cross Selling opportunity for Other Business Divisions of the Bank.
Education and Experience
- University Degree / MBA / PGDM / Sales diploma or certification preferable.
- 10 12 years of experience in Commercial Banking Acquisition team.
About Us
- First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions.
- We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages.
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