Head of Liabilities Acquisition - Emiratized Role
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Key skills for this role
About the Role
We are seeking a Head of Liabilities Acquisition to lead a team responsible for attracting new-to-bank liabilities accounts in commercial banking. The role involves driving sales, managing distribution channels, ensuring compliance, and achieving growth and profitability targets.
Key Skills for This Role
Responsibilities
- Manage a team responsible to attract new to bank business of NTB Liabilities accounts
- Define goals and key performance indicators for each team member and ensure implementation
- Motivate and train the team and ensure proper code of conduct
- Conduct meeting huddle with Team Leaders and Sales officers
- Provide guidance and support to the team
- Leading sales force for Commercial Banking Liabilities NTB acquisition to accomplish set sales and revenue objectives
- Ensure recruitment, training, motivation and retention of assigned staff
- Ensure adherence to banking regulations and organization guidelines relating to customer acceptance, data protection, money laundering and KYC
- Monitor non compliant activities and coordinate remedial actions
- Ensure complete and comprehensive KYC of accounts on boarded
Requirements
- University Degree / MBA / PGDM / Sales diploma or certification preferable
- 10 12 years of experience in Commercial Banking Acquisition team
- Good communication and analytical skills
- Appropriate knowledge of modern management techniques and best practices
- Familiarity with banking industry's rules and regulations
- Excellent organizational skills
- Results driven and customer focused
Full Job Posting
Job Purpose
- To manage a team responsible to attract new to bank business of NTB Liabilities accounts ensuring achievement of agreed objectives of growth, profitability and customer satisfaction.
- Responsible for Business development to increase the bank’s market share.
Specific Accountability Financial
- Leading sales force for Commercial Banking Liabilities NTB acquisition to accomplish set sales and revenue objectives.
- Support the team to achieve monthly & annual set KPI objectives.
- Manage distribution channel.
- Ensure recruitment, training, motivation and retention of assigned staff.
- Ensure x sell opportunities are being tracked and sent accordingly.
- Maintain Daily Sales Reports on sales performance and conduct regular performance review meeting with the team.
- Ensure to enhance transactions on the liabilities book.
- Focus on increasing productivity and activity of the teams.
- Ensure maximum activation of zero balance accounts.
- Focus on increasing FX revenue on the liability and the NTB clients.
Compliance / Operational Activities
- Ensure adherence to banking regulations and organization guidelines relating to customer acceptance, data protection, money laundering and KYC.
- Monitor non compliant activities viz., money laundering activities, and coordinate remedial actions with teams.
- Responding to the relevant compliance and sanctions queries within the relevant time frame.
- Ensure complete and comprehensive KYC of accounts on boarded.
- Cooperate and facilitate work of internal audit and risk management to address gaps, and respond to audit reports within agreed deadlines.
- Ensure there are no lapses on deferrals requested.
Customers
- Monitor the performance of all clients on boarded by the team members and be responsible for quality of CDD and documentation.
- Keep close monitoring on the market and update team members.
- Ensure thorough knowledge of all products, policies and processes in order to achieve superior client on boarding experience.
- Call random clients and make sure proper information and services is provided.
- Understand and resolve/ escalate customer redresses to ensure timely resolution.
Learning & Growth
- Participate in the assigned People Development and L&D programmes.
- Take accountability for own development by active enrolment and participation.
- Ensure participation in assigned training, Learning & Development programmes.
- Build and maintain effective business relationship with all internal departments.
- Co ordinate with other departments to ensure processing of applications within prescribed TAT’s.
- Conduct fair and transparent appraisals to coach, counsel, motivate sales personnel and manage their career aspirations effectively.
Job Knowledge, Skills And Experience
- Good communication and analytical skills.
- Appropriate knowledge of modern management techniques and best practices.
- Familiarity with banking industry's rules and regulations.
- Excellent organizational skills.
- Results driven and customer focused.
- Continuous suggestions on Changes and ways of improving FAB Products.
- Build and maintain effective business relationship with all internal departments and branches.
- Manage Business Complexities in view of competition.
- Identify any cross Selling opportunity for Other Business Divisions of the Bank.
- Education required: University Degree / MBA / PGDM / Sales diploma or certification preferable.
- Experience: 10 12 years of experience in Commercial Banking Acquisition team.
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