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Head of Liabilities Acquisition - Emiratized Role

First Abu Dhabi Bank (FAB)
Abu Dhabi, UAE
Full Time
Manager
Onsite
2 weeks ago
Sales ManagementTeam LeadershipBusiness DevelopmentKYC ComplianceCustomer Relationship ManagementAnalytical Skills
Free

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Sales ManagementTeam LeadershipBusiness Development
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Job Purpose

  • To manage a team responsible to attract new to bank business of NTB Liabilities accounts ensuring achievement of agreed objectives of growth, profitability and customer satisfaction.
  • Responsible for Business development to increase the bank’s market share.

Specific Accountability Financial

  • Leading sales force for Commercial Banking Liabilities NTB acquisition to accomplish set sales and revenue objectives.
  • Support the team to achieve monthly & annual set KPI objectives.
  • Manage distribution channel.
  • Ensure recruitment, training, motivation and retention of assigned staff.
  • Ensure x sell opportunities are being tracked and sent accordingly.
  • Maintain Daily Sales Reports on sales performance and conduct regular performance review meeting with the team.
  • Ensure to enhance transactions on the liabilities book.
  • Focus on increasing productivity and activity of the teams.
  • Ensure maximum activation of zero balance accounts.
  • Focus on increasing FX revenue on the liability and the NTB clients.

Compliance / Operational Activities

  • Ensure adherence to banking regulations and organization guidelines relating to customer acceptance, data protection, money laundering and KYC.
  • Monitor non compliant activities viz., money laundering activities, and coordinate remedial actions with teams.
  • Responding to the relevant compliance and sanctions queries within the relevant time frame.
  • Ensure complete and comprehensive KYC of accounts on boarded.
  • Cooperate and facilitate work of internal audit and risk management to address gaps, and respond to audit reports within agreed deadlines.
  • Ensure there are no lapses on deferrals requested.

Customers

  • Monitor the performance of all clients on boarded by the team members and be responsible for quality of CDD and documentation.
  • Keep close monitoring on the market and update team members.
  • Ensure thorough knowledge of all products, policies and processes in order to achieve superior client on boarding experience.
  • Call random clients and make sure proper information and services is provided.
  • Understand and resolve/ escalate customer redresses to ensure timely resolution.

Learning & Growth

  • Participate in the assigned People Development and L&D programmes.
  • Take accountability for own development by active enrolment and participation.
  • Ensure participation in assigned training, Learning & Development programmes.
  • Build and maintain effective business relationship with all internal departments.
  • Co ordinate with other departments to ensure processing of applications within prescribed TAT’s.
  • Conduct fair and transparent appraisals to coach, counsel, motivate sales personnel and manage their career aspirations effectively.

Job Knowledge, Skills And Experience

  • Good communication and analytical skills.
  • Appropriate knowledge of modern management techniques and best practices.
  • Familiarity with banking industry's rules and regulations.
  • Excellent organizational skills.
  • Results driven and customer focused.
  • Continuous suggestions on Changes and ways of improving FAB Products.
  • Build and maintain effective business relationship with all internal departments and branches.
  • Manage Business Complexities in view of competition.
  • Identify any cross Selling opportunity for Other Business Divisions of the Bank.
  • Education required: University Degree / MBA / PGDM / Sales diploma or certification preferable.
  • Experience: 10 12 years of experience in Commercial Banking Acquisition team.

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