Head of Home Finance Operations
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
ADIB is seeking a Head of Home Finance Operations to lead end-to-end operations across Dubai and Abu Dhabi, ensuring operational excellence, regulatory and Shari'a compliance, and effective control of a high-value portfolio.
Key Skills for This Role
Responsibilities
- Provide strategic and operational leadership for Home Finance Operations across dual locations, ensuring consistency, control, and risk alignment
- Own the end to end operational lifecycle including booking, disbursement, post disbursement servicing, collections support, and account maintenance
- Ensure full compliance with CBUAE regulations, internal policies, and Shari'a Board directives
- Design and maintain robust SOPs, control frameworks, KRIs, and escalation mechanisms
- Act as the primary operations owner during audits, regulatory reviews, and Shari'a inspections
- Lead automation and digital transformation initiatives across the Home Finance lifecycle
- Identify process inefficiencies and control gaps; implement sustainable, scalable solutions
- Partner with IT, Digital, and Data teams on system enhancements, UATs, integrations, and workflow optimization
- Champion a customer centric operating model ensuring transparent, timely, and compliant customer journeys
- Lead, develop, and inspire high performing, multi location teams with clear accountability and ownership
Requirements
- 10–15+ years of progressive experience in banking operations, with strong exposure to Home Finance Operations
- Proven background in Islamic Banking and Shari'a compliant products and operations
- Demonstrated experience managing large operational teams and complex portfolios in the UAE market
- Track record of leading digital transformation and large scale operational change programs
- Executive level leadership across multi location operations
- Deep expertise in Islamic Home Finance operations and Shari'a compliance
- Strong operational risk, control framework, and governance experience
- Digital transformation and automation leadership
- Advanced stakeholder and senior management communication skills
- Customer centric mindset with focus on service excellence
Full Job Posting
Role Purpose
- Head of Home Finance Operations is accountable for the end‑to‑end leadership, governance, and execution of Home Finance operations two offices across Dubai and Abu Dhabi.
- The role ensures operational excellence, regulatory and Shari’a compliance, and effective control of a high‑value portfolio with monthly volumes of approximately AED 1.5 billion.
- Operating at a senior management level, the role enables market‑leading sales performance through robust risk management, scalable operating models, and digital transformation.
- The role leads a multi‑location team of 42 staff, ensuring audit readiness, customer experience excellence, and operational resilience.
Key Accountabilities
- Provide strategic and operational leadership for Home Finance Operations across dual locations, ensuring consistency, control, and risk alignment.
- Own the end to end operational lifecycle including booking, disbursement, post disbursement servicing, collections support, and account maintenance.
- Ensure full compliance with CBUAE regulations, internal policies, and Shari’a Board directives, always maintaining audit ready operations.
- Design and maintain robust SOPs, control frameworks, KRIs, and escalation mechanisms to minimize losses, errors, and customer complaints.
- Act as the primary operations owner during audits, regulatory reviews, and Shari’a inspections, ensuring timely closure of observations.
- Lead automation and digital transformation initiatives across the Home Finance lifecycle in line with global banking best practices.
- Identify process inefficiencies and control gaps; implement sustainable, scalable solutions reducing TAT, manual intervention, and operational risk.
- Partner with IT, Digital, and Data teams on system enhancements, UATs, integrations, and workflow optimization.
- Drive straight through processing (STP), digital documentation, and data integrity initiatives.
- Champion a customer centric operating model ensuring transparent, timely, and compliant customer journeys.
- Reduce friction points and complaints through process simplification, proactive communication, and service quality monitoring.
- Embed service SLAs, quality assurance, and root cause analysis frameworks.
Specialist Skills / Technical Knowledge
- Executive level leadership across multi location operations
- Deep expertise in Islamic Home Finance operations and Shari’a compliance
- Strong operational risk, control framework, and governance experience
- Digital transformation and automation leadership
- Advanced stakeholder and senior management communication skills
- Customer centric mindset with focus on service excellence
- Ability to manage complex, high volume and high value portfolios
Qualifications & Experience
- 10–15+ years of progressive experience in banking operations, with strong exposure to Home Finance Operations.
- Proven background in Islamic Banking and Shari’a compliant products and operations.
- Demonstrated experience managing large operational teams and complex portfolios in the UAE market.
- Track record of leading digital transformation and large scale operational change programmers.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at ADIB - Abu Dhabi Islamic Bank
Relationship Manager- Business Liabilities & Cash Management
Abu Dhabi, UAE
ADIB seeks a Relationship Manager to drive growth in liabilities, FX, and fees for elite business clients. The role involves portfolio management, cross-selling, risk monitoring, and client relationship management in Abu
Universal Banker
Dubai, UAE
ADIB - Abu Dhabi Islamic Bank is hiring a Universal Banker for its Dubai branch. The role combines helpdesk and customer relationship duties, providing service to walk-in customers and identifying their needs. This posit
Operations Officer - Offshore Governance
Dubai, UAE
ADIB seeks an Operations Officer to establish and maintain governance frameworks for outsourced offshore operations. The role involves monitoring vendor KPIs, leading performance reviews, and ensuring compliance with reg
Universal Banker
Dubai, UAE
ADIB - Abu Dhabi Islamic Bank seeks a Universal Banker for its Dubai Mall Branch to provide exceptional customer service and identify customer needs. The role combines helpdesk and customer relationship duties, including
Relationship Manager
Abu Dhabi, UAE
ADIB seeks a Relationship Manager to manage elite client relationships, drive growth in liabilities, FX, and fees, and ensure compliance with UAE central bank policies. The role requires 4+ years of banking experience, a
Product Manager
Abu Dhabi, UAE
ADIB - Abu Dhabi Islamic Bank is looking for a Product Manager to manage and develop liability products and grow the retail liabilities portfolio in Abu Dhabi. The role involves designing campaigns, monitoring product pe
Strategy Manager
Abu Dhabi, UAE
ADIB - Abu Dhabi Islamic Bank seeks a Strategy Manager to support the Head of Strategy with analysis, report preparation, and market research. The role involves conducting market research, preparing reports, analyzing bu
Head of Access Management Control
Abu Dhabi, UAE
ADIB is seeking a Head of Access Management Control to lead, govern, and continuously enhance the Access Management Control framework across the bank. The role involves driving robust Identity Access Management (IDAM) pr
Relationship Manager- Business Liabilities & Cash Management
Abu Dhabi, UAE
Universal Banker
Dubai, UAE
Operations Officer - Offshore Governance
Dubai, UAE
Universal Banker
Dubai, UAE
Relationship Manager
Abu Dhabi, UAE
Product Manager
Abu Dhabi, UAE
Strategy Manager
Abu Dhabi, UAE
Head of Access Management Control
Abu Dhabi, UAE