Head of Commercial & Growth (Marketing, Sales & Call Centre Lead) – Aesthetics

Overview

Job Type:** Full-time

About The Role

• We are actively seeking a highly analytical, bilingual, and results-driven **Head of Commercial & Growth** to oversee our entire revenue-generating ecosystem.
• This is a senior, multi-disciplinary leadership role requiring a strategic expert who can seamlessly wear four hats: **Ads Auditor, Marketing Auditor, Call Centre Head, and Sales Head**.
• You will be responsible for forensically auditing our digital marketing spends, optimizing lead generation, scaling our call center operations, and driving aggressive sales growth for our premium aesthetic clinic.
• **STRICT DEALBREAKERS:** Please read carefully.
• Given the seniority of this role, your application **WILL NOT** be reviewed if you do not meet all three of the following criteria:
• **Aesthetics Experience:** You must have extensive senior-level experience strictly within an Aesthetic Medical Centre, Cosmetic Clinic, or Dermatology center.
• **UAE Experience:** You must have a verified, successful track record operating at a leadership level within the UAE market.
• **Dubai Resident:** You must currently live in Dubai.

Key Responsibilities

• **Ads & Marketing Auditing:** Deep-dive into our current performance marketing campaigns across all platforms (Meta, TikTok, Snapchat, Google Ads). Audit ad spend, analyze ROI/ROAS, identify leakages, and optimize strategies to ensure maximum lead acquisition at the lowest cost.
• **Marketing Strategy & Oversight:** Evaluate the overall marketing strategy, brand positioning, and PR efforts. Ensure all marketing initiatives are data-driven, aligned with clinic goals, and fully compliant with DHA guidelines.
• **Call Centre Leadership:** Head the telesales and call center department. Develop high-converting sales scripts, monitor call quality, streamline booking processes (using CRM), and maximize the lead-to-appointment conversion rate.
• **Sales Head & Revenue Generation:** Set ambitious sales targets and KPIs for the clinic. Train, mentor, and lead the sales and patient coordination teams to master upselling, cross-selling, and closing high-ticket aesthetic procedures.
• **Data & Analytics:** Provide comprehensive weekly/monthly executive reports on marketing performance, call center efficiency, and overall revenue growth to stakeholders.

Requirements & Qualifications

• **Industry Experience (Dealbreaker):** 5+ years of senior management experience overseeing marketing, sales, and call centers specifically in the **Aesthetic, Dermatology, or Cosmetic Clinic** sector.
• **UAE Experience (Dealbreaker):** Deep understanding of the UAE aesthetics market, patient demographics, and competitor landscape.
• **Location (Dealbreaker):** Current resident of Dubai.
• **Languages:** Fully bilingual and highly articulate in both **Arabic and English** (spoken and written).
• **Technical Auditing Skills:** Expert-level ability to navigate and audit ad accounts (Facebook Ads Manager, Google Analytics, TikTok Ads) and CRM platforms (Odoo experience is a major plus).
• **Leadership:** Proven ability to manage large, diverse teams, hold staff accountable, and foster a high-performance, sales-driven culture.

Job Type: Full-time

• Pay: AED30,000.00 per month
• Ability to commute/relocate:
• Dubai: Reliably commute or planning to relocate before starting work (Required)

Application Question(S)

• Nationality
• is your UAE Residential Visa is own visa or under family or free lancer (NOC required)?

Education

• Bachelor's (Required)

Experience

• Aesthetic Medical Centre: 1 year (Required)

Language

• English (Required)
• Arabic (Required)

Location

• Dubai (Required)