Head Hostess

Position Overview

Guest Reception & Experience

• Welcome and engage guests with warmth, professionalism, and confidence.
• Ensure smooth and efficient guest arrival, seating, and departure experience.
• Set the tone for the guest journey by delivering a memorable first impression.
• Handle guest preferences, special requests, and VIP arrivals with care and attention.
• Manage guest complaints or concerns professionally and escalate when necessary.

Reservations & Floor Management

• Oversee daily reservations, walk-ins, and waitlist management.
• Coordinate table allocations in collaboration with management and service teams.
• Optimize seating flow to ensure efficient table turnover and guest satisfaction.
• Maintain accurate reservation records using the POS/reservation system.
• Communicate effectively with the service and management teams regarding covers and timing.

Team Leadership

• Lead, train, and supervise the hostess team.
• Conduct daily briefings to align the team on reservations, VIPs, and operational updates.
• Ensure team grooming, uniform standards, and professionalism at all times.
• Motivate the team to maintain a welcoming and energetic front-of-house presence.

Communication & Coordination

• Act as a key link between guests, management, and service teams.
• Coordinate closely with the floor team to ensure smooth guest flow.
• Communicate peak periods and operational challenges effectively to management.

Operational Standards

• Ensure the host stand and reception area are always presentable and organized.
• Maintain cleanliness, signage, menus, and guest-facing materials.
• Follow all opening and closing procedures related to host operations.

Requirements

• Minimum 3–5 years of experience in a similar role within upscale, lifestyle, or high-volume dining venues.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Strong organizational and multitasking capabilities.
• Ability to remain calm and composed in busy, high-pressure environments.
• Professional appearance and confident personality.
• Fluent in English; additional languages are an advantage.
• Flexibility to work evenings, weekends, and holidays.

Preferred Profile

• Naturally warm, charismatic, and guest-focused personality.
• Strong understanding of luxury or festive hospitality environments.
• Highly organized with excellent attention to detail.
• Ability to lead by example and represent the brand with elegance and energy.