Head Hostess
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Key skills for this role
About the Role
Sheraton Hotels & Resorts is seeking a Head Hostess to manage dining reservations, seating, and guest services in a luxury hotel setting. The role includes supervisory duties such as assisting with hiring, training, and scheduling.
Key Skills for This Role
Responsibilities
- Answer phones, take dining reservations, and enter diner information into reservation system
- Maintain wait list and quote accurate wait time; make appropriate seating decisions using station rotation chart
- Greet guests, determine party size, and seat them at clean tables with menus
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees
- Maintain cleanliness of work areas and monitor dining rooms for seating availability, service, and safety
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- No supervisory experience required
- Ability to stand, sit, or walk for extended periods
Full Job Posting
Position Summary
- Answer phones, take dining reservations, and enter diner information into reservation system.
- Maintain wait list and quote accurate wait time. Make appropriate seating decisions using station rotation chart.
- Organize seating for large and special needs groups.
Key Responsibilities
- Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest.
- Guide guests through the dining rooms and provide any needed assistance.
- Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.
- Maintain cleanliness of work areas throughout the day.
- Monitor dining rooms for seating availability, service, and safety.
- Communicate with guests and other employees to meet guest needs and ensure staff is working together as a team.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model.
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
- Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others, support team to reach common goals.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
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