Hausa and English - Speaking Partner Relations Manager
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Key skills for this role
About the Role
XM seeks a Partner Relations Manager fluent in Hausa and English to develop and implement partner retention strategies. The role involves acting as the main contact for partners, monitoring satisfaction, analyzing behavior for upselling, and communicating product updates.
Key Skills for This Role
Responsibilities
- Develop and implement Partner retention strategies as per the Company's overall strategy to enhance loyalty and maximise lifetime value.
- Act as the main contact for Partners, fostering strong relationships through personalised support.
- Monitor Partners satisfaction, gather and utilise relevant feedback to improve experiences and tailor initiatives accordingly.
- Analyse Partners' behavior to uncover opportunities for upselling and customisation of products and services.
- Stay up to date on Company's products and marketing promotions and communicate them effectively to Partners.
- Communicate ideas and suggestions for platform improvements to the Business Development teams.
- Stay informed about industry trends, competitive landscape and best practices in Partner retention.
- Undertake any other relevant task as assigned.
Requirements
- Develop and implement Partner retention strategies
- Act as the main contact for Partners, fostering strong relationships
- Monitor Partners satisfaction and gather feedback
- Analyze Partners behavior for upselling opportunities
- Communicate product updates and marketing promotions to Partners
- Stay informed about industry trends and competitive landscape
- Fluency in Hausa and English
Full Job Posting
Key Responsibilities
- Develop and implement Partner retention strategies as per the Company's overall strategy to enhance loyalty and maximise lifetime value.
- Act as the main contact for Partners, fostering strong relationships through personalised support.
- Monitor Partners satisfaction, gather and utilise relevant feedback to improve experiences and tailor initiatives accordingly.
- Analyse Partners' behavior to uncover opportunities for upselling and customisation of products and services.
- Stay up to date on Company's products and marketing promotions and communicate them effectively to Partners.
- Communicate ideas and suggestions for platform improvements to the Business Development teams.
- Stay informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the Company's retention efforts.
- Undertake any other relevant task as assigned.
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