Handover Specialist | Al-Futtaim Automotive - BYD | KSA
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Key skills for this role
About the Role
Al-Futtaim Automotive - BYD is seeking a Handover Specialist in Riyadh to own the vehicle delivery experience, ensuring a premium and brand-aligned handover. The role involves vehicle readiness, documentation, customer education on features and EV technologies, and post-delivery follow-up.
Key Skills for This Role
Responsibilities
- Conduct structured, OEM aligned vehicle handovers including full feature walkthrough, infotainment setup, and connected services activation
- Personalize the delivery experience for VIP customers, corporate clients, and loyalty customers
- Ensure vehicle readiness prior to delivery including completed PDI, detailing, fuel/charge level, accessory fitment, and presentation standards
- Verify all delivery documentation is complete and accurate, including registration, insurance, financing contracts, warranty documents, and service plans
- Set up customer profiles within OEM systems including mobile apps, connected vehicle platforms, and digital services
- Educate customers on key vehicle features including safety systems, ADAS, infotainment, and connected services
- Provide guidance on EV or hybrid vehicle usage, including charging procedures, battery management, and range optimization where applicable
- Conduct post delivery follow up calls within 24–72 hours to confirm customer satisfaction and address any concerns
- Capture customer feedback and share insights with Sales, Service, and PDI teams for continuous improvement
Requirements
- Diploma or Bachelor’s Degree in Business Administration, Marketing, Hospitality, or a related field
- Minimum 1 2 years of customer facing experience within automotive sales, premium retail, hospitality, or aviation sectors
- Previous experience in vehicle handover, sales support, or customer experience roles is strongly preferred
- Strong product knowledge across vehicle range, including EV and hybrid technologies
- Proficiency in OEM mobile applications, infotainment systems, and connected vehicle platforms
- Familiarity with CRM and Dealer Management Systems (DMS) for documentation and customer data management
- Strong Microsoft Office skills for reporting and documentation
Full Job Posting
Position Summary
- The Handover Specialist owns the final and most critical moment of the customer journey — vehicle delivery — ensuring every customer receives a structured, premium, and brand aligned handover experience.
- The role is responsible for delivering a seamless transition from sale to ownership by ensuring vehicle readiness, completing all documentation, and educating customers on vehicle features, safety systems, and connected technologies.
- By delivering a memorable and professional handover, the Handover Specialist directly influences customer satisfaction (NPS/CSV), brand perception, and long term customer loyalty.
Key Responsibilities
- Conduct structured, OEM aligned vehicle handovers including full feature walkthrough, infotainment setup, and connected services activation.
- Personalize the delivery experience for VIP customers, corporate clients, and loyalty customers to enhance brand perception.
- Ensure vehicle readiness prior to delivery including completed PDI, detailing, fuel/charge level, accessory fitment, and presentation standards.
- Deliver a professional, engaging, and memorable handover experience aligned with dealership and OEM expectations.
- Verify all delivery documentation is complete and accurate, including registration, insurance, financing contracts, warranty documents, and service plans.
- Capture all required customer signatures, acknowledgements, and compliance documentation.
- Set up customer profiles within OEM systems including mobile apps, connected vehicle platforms, and digital services.
- Ensure full compliance with dealership processes, KYC requirements, and audit standards.
- Educate customers on key vehicle features including safety systems, ADAS, infotainment, and connected services.
- Provide guidance on EV or hybrid vehicle usage, including charging procedures, battery management, and range optimization where applicable.
- Explain service schedules, maintenance requirements, roadside assistance, and aftersales contact points.
- Conduct post handover test drives where required to ensure customer confidence and familiarity with the vehicle.
Skills
- Educational Requirements: Diploma or Bachelor’s Degree in Business Administration, Marketing, Hospitality, or a related field.
- Experience Requirements: Minimum 1 2 years of customer facing experience within automotive sales, premium retail, hospitality, or aviation sectors.
- Previous experience in vehicle handover, sales support, or customer experience roles is strongly preferred.
- Experience handling high value customers and delivering premium service standards is an advantage.
- Technical Skills: Strong product knowledge across vehicle range, including EV and hybrid technologies.
- Proficiency in OEM mobile applications, infotainment systems, and connected vehicle platforms.
- Familiarity with CRM and Dealer Management Systems (DMS) for documentation and customer data management.
- Strong Microsoft Office skills for reporting and documentation.
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