Guest Service Officer - Telecommunication
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Key skills for this role
About the Role
Manage hotel calls, provide exceptional guest service, ensure safety procedures, and maintain maximum occupancy with hospitality education and language skills.
Key Skills for This Role
Responsibilities
- Effectively manage all calls to the hotel as per brand standards
- Consistently offer exceptional, friendly, and engaging service
- Be constantly aware of the room situation and strive to obtain maximum occupancy
- Attend to hotel guests in all communication from inside and outside the hotel
- Be aware of the hotel's security, fire, and safety procedures
Requirements
- Ability to offer exceptional, friendly, and engaging service
- Awareness of hotel's security, fire, and safety procedures
Full Job Posting
Role Description
- You are the beginning of an exceptional guest experience.
- As a Guest Service Officer Telecommunication, you will make our guests feel welcome and reflect the exceptional experience once they arrive!
- Effectively manage all calls to the hotel as per the company's Brand Standards
- Consistently offer exceptional, friendly, and engaging service
- To be constantly aware of the room situation and to strive to obtain maximum occupancy
- To attend to the hotel guests in all communication from inside and outside the hotel
- To be aware of the hotel's security, fire, and safety procedures
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