Guest Service Executive
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Key skills for this role
About the Role
The Meydan Hotel seeks a Guest Service Executive to provide reception services, including check-in/out, cashiering, and personalized guest assistance. Responsibilities include handling guest requests, maintaining accurate records, and supporting front office operations.
Key Skills for This Role
Responsibilities
- Provide reception services to all guests, including smooth check in and check out procedures
- Accurately handle cashiering transactions and currency exchange
- Assist guests with all needs throughout their stay, providing warm, personalized service
- Issue room keys following safety and security procedures
- Provide concierge style information on hotel promotions, events, activities, and local attractions
- Assist with luggage handling upon arrival and departure when required
- Communicate guest requests and reservations effectively to call center and ensure follow up
- Navigate Opera Cloud PMS for check in/out, reports, and night audit procedures
- Maintain accurate handover of essential information between shifts
- Ensure full confidentiality of guest information in accordance with hotel standards
Requirements
- Fluency in English is essential; proficiency in additional languages is highly desirable
- Willingness and aptitude to learn, with ability to perform all duties of a Front Office Agent efficiently
- Previous experience in hospitality industry, particularly in Front Office operations within a lodge or luxury hotel environment (preferably five star), is highly valued
- Physical ability to lift and handle heavy objects to fulfill guest requests when necessary
- Strong attention to detail, accuracy, and follow through in all assigned tasks
- Excellent guest service skills with warm, professional, and approachable demeanor
- Strong communication and interpersonal skills
Full Job Posting
Job Summary
- To provide reception services to all guests, and to efficiently respond to requests and concerns raised by internal and external guests.
- Duties include the smooth operation of check in and check out procedures, accurate cashiering transactions and delivery of personalized and professional service.
Key Responsibilities
- Adhere to all rules, procedures, and policies as communicated by the Team Leader.
- Report to duty on time with full compliance to uniform and grooming standards.
- Attend daily briefings conducted by the Front Office Team Leader or Duty Manager.
- Properly handle all office equipment and duty related tools required for operational tasks.
- Maintain a clean, organized, and professional reception area and workspace at all times.
- Maintain accurate handover of essential information between shifts.
- Ensure full confidentiality of guest information in accordance with hotel standards.
- Contribute to achieving departmental goals and maintaining required quality documentation.
- Assist guests with all needs throughout their stay, providing warm, personalized service.
- Issue room keys following all safety and security procedures.
- Provide concierge style information on hotel promotions, events, activities, and local attractions.
- Assist with luggage handling upon arrival and departure when required.
Skills, Experience & Educational Requirements
- Fluency in English is essential; proficiency in additional languages is highly desirable.
- Willingness and aptitude to learn, with the ability to perform all duties of a Front Office Agent efficiently.
- Previous experience in the hospitality industry, particularly in Front Office operations within a lodge or luxury hotel environment (preferably five star), is highly valued.
- Physical ability to lift and handle heavy objects to fulfill guest requests when necessary.
- Strong attention to detail, accuracy, and follow through in all assigned tasks, with the ability to work independently and meet deadlines.
- Excellent guest service skills with a warm, professional, and approachable demeanor.
- Strong communication and interpersonal skills, with the ability to interact effectively with guests, colleagues, and management.
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