Guest Service Center Agent
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Key skills for this role
About the Role
Tivoli Hotels & Resorts seeks a Guest Service Center Agent to handle guest inquiries, reservations, and provide exceptional service at a hotel in Doha. Requires strong customer service focus, prior hotel front office experience preferred, and fluency in English and Arabic.
Key Skills for This Role
Responsibilities
- Anticipate guest needs, and handle guest inquiries in a helpful and attentive manner
- Have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, Spa promotions and other properties
- Take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis
- Be proactive and innovative, suggesting alternatives that meet guest needs
- Develop a close and harmonious working relationship with all hotel departments
- Attend hotel events, daily shift briefings and training to improve professional skills
Requirements
- A strong focus on customer service
- Prior experience in hotel front office operations is preferred
- Excellent communication skills; fluency in English & Arabic will be an asset
- Be able to work shifts, weekends and public holidays
- Computer skills in MS Office; experience with current Property Management Systems (PMS) is preferred
Full Job Posting
Company Description
- Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties.
- From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
Job Description
- To anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
- To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, Spa promotions and other properties.
- To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times.
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
- To be proactive and innovative, suggesting alternatives that meet guest needs.
- To develop a close and harmonious working relationship with all hotel departments.
- To attend hotel events, daily shift briefings and training to improve professional skills.
Qualifications
- A strong focus on customer service
- Prior experience in hotel front office operations is preferred
- Excellent communication skills; fluency in English & Arabic will be an asset.
- Be able to work shifts, weekends and public holidays
- Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
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