Cluster Guest Service Center Agent
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Key skills for this role
About the Role
Tivoli Hotels & Resorts seeks a Cluster Guest Service Center Agent in Doha to handle guest inquiries, anticipate needs, and ensure high service standards. Requires strong customer focus, hotel front office experience preferred, and fluency in English & Arabic is an asset.
Key Skills for This Role
Responsibilities
- Anticipate guest needs and handle guest inquiries in a helpful and attentive manner
- Have complete knowledge of hotel product including room types, rates, facilities, F&B outlets, Spa promotions and other properties
- Take personal responsibility for service delivery and ensure it meets highest standards
- Ensure all issues pertaining to guest satisfaction are met and follow up completed timely
- Be proactive and innovative, suggesting alternatives that meet guest needs
- Develop close and harmonious working relationship with all hotel departments
- Attend hotel events, daily shift briefings and training to improve professional skills
Requirements
- Strong focus on customer service
- Prior experience in hotel front office operations preferred
- Excellent communication skills; fluency in English & Arabic will be an asset
- Be able to work shifts, weekends and public holidays
- Computer skills in MS Office; experience with Property Management Systems (PMS) preferred
Full Job Posting
Company Description
- Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built a distinct charismatic character and elegant personality in all its properties.
Job Description
- Anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
- Have complete knowledge of hotel product including room types, rates, facilities, F&B outlets, Spa promotions and other properties.
- Take personal responsibility for service delivery and ensure it meets highest standards.
- Ensure all issues pertaining to guest satisfaction are met and follow up completed timely.
- Be proactive and innovative, suggesting alternatives that meet guest needs.
- Develop close and harmonious working relationship with all hotel departments.
- Attend hotel events, daily shift briefings and training to improve professional skills.
Qualifications
- Strong focus on customer service.
- Prior experience in hotel front office operations preferred.
- Excellent communication skills; fluency in English & Arabic will be an asset.
- Be able to work shifts, weekends and public holidays.
- Computer skills in MS Office; experience with Property Management Systems (PMS) preferred.
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