Assistant manager Housekeeping
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Key skills for this role
About the Role
Tivoli Hotels & Resorts is hiring an Assistant Manager Housekeeping to support the Housekeeping Manager in overseeing daily operations. The role involves supervising staff, inspecting guest rooms, managing inventory, and ensuring quality standards.
Key Skills for This Role
Responsibilities
- Assist in planning, organizing, and coordinating daily housekeeping operations
- Supervise and motivate housekeeping staff
- Conduct daily inspections of guest rooms, public areas, and employee work areas
- Manage inventory and ordering of cleaning supplies, linens, and guest amenities
- Help schedule staff shifts, manage attendance, and participate in performance reviews
- Train new housekeeping team members and conduct refresher training sessions
- Handle guest complaints and special requests
- Support in ensuring compliance with health and safety regulations
Requirements
- High school diploma or equivalent
- 2+ years of experience in housekeeping operations
- At least 1 year in a supervisory or assistant managerial role
- Strong leadership and interpersonal skills
- Excellent organizational and time management abilities
Full Job Posting
Company Description
- Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties.
Job Description
- The Housekeeping Assistant Manager supports the Housekeeping Manager in overseeing the daily operations of the housekeeping department.
- This role ensures the cleanliness, orderliness, and overall appearance of guest rooms, public areas, and back of house spaces.
- The Assistant Manager supervises staff, manages inventory, maintains service quality standards, and ensures a safe and productive work environment.
Key Responsibilities
- Assist in planning, organizing, and coordinating daily housekeeping operations.
- Supervise and motivate housekeeping staff, including room attendants, public area attendants, and linen room personnel.
- Conduct daily inspections of guest rooms, public areas, and employee work areas for cleanliness and maintenance.
- Ensure housekeeping standards and procedures are consistently followed to maintain quality service.
- Manage inventory and ordering of cleaning supplies, linens, and guest amenities.
- Help schedule staff shifts, manage attendance, and participate in performance reviews.
- Train new housekeeping team members and conduct refresher training sessions.
- Handle guest complaints and special requests in a prompt, courteous manner.
- Support in ensuring compliance with health and safety regulations and sanitation standards.
- Collaborate with other departments (e.g., Front Office, Maintenance) to ensure seamless guest service.
Qualifications
- High school diploma or equivalent
- 2+ years of experience in housekeeping operations, with at least 1 year in a supervisory or assistant managerial role
- Strong leadership and interpersonal skills
- Excellent organizational and time management abilities
- Working knowledge of housekeeping systems and hotel property management systems (e.g., Opera, HotSOS) is a plus
- Ability to handle multiple priorities and work under pressure
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