Guest Relations Officer
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Key skills for this role
About the Role
Tivoli Hotels & Resorts seeks a Guest Relations Officer to ensure guests enjoy a positive and memorable experience. The role involves anticipating guest needs, handling inquiries, and ensuring guest satisfaction.
Key Skills for This Role
Responsibilities
- Ensure that all guests enjoy a positive and memorable experience
- Anticipate guest needs and handle inquiries in a helpful and attentive manner
- Take personal responsibility for ensuring guest satisfaction and timely follow up
- Be proactive and innovative suggesting alternatives that meet guest needs
Requirements
- College degree in hotel management or related field
- Previous experience in Front Office or Guest Services
- Excellent communication skills
- Experience with Front Office Systems
- Proficient in English, both written and spoken
Full Job Posting
Company Description
- Tivoli Hotels & Resorts was founded in 1933 in Portugal and has a distinct charismatic character.
- Tivoli curates exceptional services and experiences for its guests.
Job Description
- Guest Relations Officer ensures guests enjoy a positive and memorable experience, representing the hotel and brand.
Qualifications
- College degree in hotel management or related field.
- Previous experience in Front Office or Guest Services.
- Excellent communication skills.
- Experience with Front Office Systems.
- Proficient in English, both written and spoken.
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