Guest Service Center Agent
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Key skills for this role
About the Role
NH Collection Hotels & Resorts is seeking a Guest Service Center Agent for Banana Island Resort Doha. The role involves anticipating guest needs, handling inquiries, and ensuring high service standards.
Key Skills for This Role
Responsibilities
- Anticipate guest needs and handle guest inquiries in a helpful and attentive manner
- Maintain complete knowledge of hotel product including room types, rates, facilities, F&B outlets, Spa promotions
- Take personal responsibility for service delivery and ensure it meets highest standards
- Ensure all guest satisfaction issues are met and follow up completed timely
- Be proactive and innovative in suggesting alternatives to meet guest needs
- Develop close working relationships with all hotel departments
- Attend hotel events, daily shift briefings and training to improve professional skills
Requirements
- Strong focus on customer service
- Prior experience in hotel front office operations preferred
- Excellent communication skills
- Fluency in English & Arabic will be an asset
- Ability to work shifts, weekends and public holidays
- Computer skills in MS Office; experience with PMS preferred
Full Job Posting
Overview
- Minor Hotels is an international hotel owner, operator and investor with a diverse portfolio of over 530 properties.
Job Description
- Anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
- Have complete knowledge of hotel product including room types, rates, facilities, F&B outlets, Spa promotions.
- Take personal responsibility for service delivery and ensure it meets highest standards.
- Ensure all guest satisfaction issues are met and follow up completed timely.
- Be proactive and innovative in suggesting alternatives to meet guest needs.
- Develop close working relationships with all hotel departments.
- Attend hotel events, daily shift briefings and training to improve professional skills.
Qualifications
- Strong focus on customer service.
- Prior experience in hotel front office operations preferred.
- Excellent communication skills; fluency in English & Arabic will be an asset.
- Ability to work shifts, weekends and public holidays.
- Computer skills in MS Office; experience with PMS preferred.
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