Guest Service Agent
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Key skills for this role
About the Role
AccorHotel is hiring a Guest Service Agent in Abu Dhabi. The role involves managing front desk activities, welcoming guests, and ensuring a memorable experience. Candidates should have strong customer service skills and be able to handle cashiering and guest inquiries.
Key Skills for This Role
Responsibilities
- Manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries
- Welcomes guests and takes care of them from their arrival through to departure
- Maintain cashier float and ensure accurate daily report of all money received
- Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
- Helps meet the department's quantitative targets through his/her sales efforts
- Helps encourage guest loyalty by developing friendly, personalized relationships
- Ensures that administrative procedures never take priority over guest relations
- Anticipates guests' needs and takes them into consideration
- Deals swiftly, efficiently and sensitively to guest complaints and follows through
- Ensure front desk work area is kept clean and in an orderly state at all time
Requirements
- Ability to maintain cashier float and ensure accurate daily report of all money received
- Ability to anticipate guests' needs and take them into consideration
- Ability to deal swiftly, efficiently and sensitively to guest complaints
Full Job Posting
Role Overview
- First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
- Manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.
Responsibilities
- Welcomes guests and takes care of them from their arrival through to departure.
- Maintain cashier float and ensure accurate daily report of all money received.
- Contributes to guests' permanent satisfaction by providing high quality services throughout their stay.
- Helps meet the department's quantitative targets through his/her sales efforts.
- Helps encourage guest loyalty by developing friendly, personalized relationships.
- Ensures that administrative procedures never take priority over guest relations.
- Anticipates guests' needs and takes them into consideration.
- Deals swiftly, efficiently and sensitively to guest complaints and follows through.
- Ensure front desk work area is kept clean and in an orderly state at all time.
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