Guest Relations Officer - OWV Lounge
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Key skills for this role
About the Role
Anantara at Banana Island Resort Doha seeks a Guest Relations Officer for the OWV Lounge to ensure guests enjoy a positive and memorable experience. The role involves anticipating guest needs, handling inquiries, and ensuring guest satisfaction.
Key Skills for This Role
Responsibilities
- Ensure that all guests enjoy a positive and memorable experience
- Anticipate guest needs and handle inquiries in a helpful and attentive manner
- Take personal responsibility for ensuring guest satisfaction and timely follow up
- Be proactive and innovative suggesting alternatives that meet guest needs
Requirements
- College degree in hotel management or related field
- Previous experience in Front Office or Guest Services
- Excellent communication skills
- Experience with Front Office Systems
- Proficient in English, both written and spoken
Full Job Posting
Company Description
- Anantara is a luxury hospitality brand connecting guests to genuine places, people and stories.
- Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas off the coast of Doha.
Job Description
- Guest Relations Officer ensures guests enjoy a positive and memorable experience, representing the hotel and brand.
Qualifications
- College degree in hotel management or related field.
- Previous experience in Front Office or Guest Services.
- Excellent communication skills.
- Experience with Front Office Systems.
- Proficient in English, both written and spoken.
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