Guest Relations Officer
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
NH Collection Hotels & Resorts seeks a Guest Relations Officer to ensure guests enjoy a positive and memorable experience at Banana Island Resort Doha. You will anticipate guest needs, handle inquiries, and follow up on satisfaction issues.
Key Skills for This Role
Responsibilities
- Ensure all guests enjoy a positive and memorable experience
- Anticipate guest needs and handle inquiries in a helpful and attentive manner
- Take personal responsibility for ensuring guest satisfaction issues are met and follow up completed timely
- Be proactive and innovative suggesting alternatives that meet guest needs
Requirements
- College degree in hotel management or related field
- Previous experience in Front Office or Guest Services
- Excellent communication skills
- Experience with Front Office Systems
- Proficient in English, both written and spoken
Full Job Posting
Overview
- Minor Hotels is an international hotel owner, operator and investor with a diverse portfolio of over 530 properties.
- As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience.
Qualifications
- College degree in hotel management or related field
- Previous experience in Front Office or Guest Services
- Excellent communication skills
- Experience with Front Office Systems
- Proficient in English, both written and spoken
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at NH Collection Hotels & Resorts
Front Office Supervisor
Dubai, UAE
NH Collection Hotels & Resorts is hiring a Front Office Supervisor for La Suite Dubai Hotel & Apartment. You will oversee daily front office operations, supervise team members, handle guest concerns, and ensure exception
Telephone Operator
Dubai, UAE
NH Collection Hotels & Resorts seeks a Telephone Operator for La Suite Dubai Hotel & Apartment. The role handles all incoming and outgoing calls professionally, routes calls accurately, and provides exceptional customer
Guest Service Agent
Dubai, UAE
NH Collection Hotels & Resorts is hiring a Guest Service Agent for La Suite Dubai Hotel & Apartment. The role involves delivering exceptional customer service, handling check-in/out, and resolving guest concerns. Candida
Chef de Partie - Main Kitchen
Dubai, UAE
NH Collection Hotels & Resorts is hiring a Chef de Partie for the Main Kitchen at La Suite Dubai Hotel & Apartment. The role involves managing a kitchen section, preparing high-quality food, supervising junior staff, and
Storekeeper / Receiving Clerk
Dubai, UAE
NH Collection Hotels & Resorts seeks a Storekeeper / Receiving Clerk to receive, inspect, store, and issue hotel supplies. Requires 1-2 years of experience in a similar role, preferably in a hotel environment. The role i
F&B Attendant
Dubai, UAE
NH Collection Hotels & Resorts is seeking a Food & Beverage Attendant in Dubai to deliver exceptional guest service by serving food and beverages efficiently. The role involves taking orders, maintaining cleanliness, han
Front Office Supervisor
Abu Dhabi, UAE
Anantara Hotels & Resorts is hiring a Front Office Supervisor at Qasr Al Sarab Desert Resort. The role involves overseeing guest service delivery, handling inquiries, coordinating reception work, and ensuring high standa
Spa Therapist (Male)
Doha, QAT
NH Collection Hotels & Resorts is seeking a male Spa Therapist for Banana Island Resort Doha by Anantara. The role involves performing quality massage therapies and body treatments, greeting guests warmly, and maintainin
Front Office Supervisor
Dubai, UAE
Telephone Operator
Dubai, UAE
Guest Service Agent
Dubai, UAE
Chef de Partie - Main Kitchen
Dubai, UAE
Storekeeper / Receiving Clerk
Dubai, UAE
F&B Attendant
Dubai, UAE
Front Office Supervisor
Abu Dhabi, UAE
Spa Therapist (Male)
Doha, QAT