Guest Relations Officer | Al-Futtaim Automotive | BYD

BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions.

Guided by our mission “Technological Innovations for a Better Life”, BYD is shaping a zero-emission future worldwide.

As part of Al-Futtaim Automotive, you will receive customers and ensure a smooth transfer to the sales department whilst establishing the customers’ requirements.

The role is the first face of the business to the customer and sets the tone for the rest of the customer experience with the business and then becomes the link between customer and showroom.

Welcome all Showroom visitors, log reasons for visit and forwarding to relevant team members

Providing excellent and a delightful customer experience as per company policy and procedures

Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary

Attending to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly

Logging Visits (including time, date and visitor details)

Maintaining an up to date knowledge of personnel and procedures

Delivering a warm welcome to all walk-in customers quickly and as proficiently as possible, by coordinating with employees and customers.

Excellent customer relations skills

Out-going, engaging and builds rapport easily

Team player

Proactive, hardworking, motivated approach

About the Team:

You’ll be joining a performance-driven sales team that thrives on discipline, energy, and customer obsession.

Whether you’re a tech-driven closer or a relationship builder, what sets you apart here will be your ability to manage leads consistently and turn opportunities into lasting relationships

What’s in it for You:

Competitive salary.

Training via BYD global programs and Al-Futtaim’s learning ecosystem.

Career progression into senior sales, product, or leadership roles.

Opportunity to represent a pioneering global tech brand with the backing of Al-Futtaim’s strong market presence.

Comprehensive benefits in line with Al-Futtaim policy (medical, insurance, retail discounts, etc.)

We believe in keeping things transparent and fair.

Here’s what you can expect:

Application – Submit your CV online through our portal.

Video Interview – If shortlisted, record yourself answering a few critical but simple questions.

Talent Acquisition Interview – Discuss your experience, achievements, and career fit.

Role Play & Panel Interview – Showcase your sales approach in a practical scenario.

Offer – If selected, we’ll make it official and start your journey with BYD