Guest Relations Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
THE POSITION To oversee and direct all aspects of Guest Relations to maximize guest satisfaction. KEY ROLES & RESPONSIBILITIES Live and project the goal, philosophy, vision, mis.
Key Skills for This Role
Responsibilities
- Oversee and direct all aspects of Guest Relations to maximize guest satisfaction
- Prepare the weekly duty rosters
- Supervise Guest Relation Officers
- Conduct house tours / site inspection and special room drops for VIPs
- Escort all arriving guests to their respective suites
- Handle guest complaints and feedback according to Sofitel standards
- Ensure Club members consistently receive all benefits, repeat guests and other VIPs receive special recognition and service
- Liaise closely with Concierge, Butler and Sofitel Club for Hotel events, restaurant promotions, Limousine requirements and special VIP requests
- Update and maintain efficient guest history system
- Prepare requisition and distribution of amenities on a timely basis
Requirements
- Minimum 3 5 years of experience in Guest Relations, Front Office, or Guest Experience roles within a luxury or five star hotel environment
- Previous supervisory or team leading experience is required
- Degree or diploma in Hospitality Management or related field preferred
- Experience with property management systems (Opera or equivalent) is an advantage
- Strong leadership and coaching abilities
- Exceptional interpersonal and communication skills
- High emotional intelligence and cultural awareness
- Proven service recovery and problem solving expertise
- Strong organizational skills and attention to detail
- Proficiency in Microsoft Office and hotel systems
- Fluency in English required; additional languages are highly desirable
- Flexibility to work shifts, including weekends and holidays
Full Job Posting
THE POSITION
- To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.
KEY ROLES & RESPONSIBILITIES
- Live and project the goal, philosophy, vision, mission and core values of the company.
- Adheres to company grooming standards at all time.
- Is a continual source of information, help and assistance to all guests.
- Prepares the weekly duty rosters.
- Supervise Guest Relation Officers.
- Keeps the immediate manager fully informed of all problems or unusual matters of significance.
- Maintains Transparent and open line of communication, coordination and feedback with related departments.
- Conduct house tours / site inspection and special room drops for VIPs.
- Escorts all arriving guests to their respective suites.
- Escorts external guests to their destination.
- Escorts departing guests to their means of transport.
- Checked all VIP rooms prior to arrival and ensure that the correct standard is maintained.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at SOFITEL
Director of Culinary
Makkah Al Mukarramah, KSA
Lead culinary operations, ensuring food quality, innovation, and safety while managing financial performance and developing a multicultural team in a luxury hotel.
Director of Housekeeping
Makkah Al Mukarramah, KSA
Lead housekeeping operations, ensuring luxury standards, guest satisfaction, and compliance while managing budgets and developing a high-performing team.
Demi Chef Turkish Food
Al Madina Al Munawarah, KSA
Prepare and cook Turkish dishes, assist in kitchen operations, maintain hygiene standards, and support team training with a focus on Turkish cuisine.
Director of Food & Beverage
Makkah Al Mukarramah, KSA
Responsible for leading Food and Beverage strategy, ensuring luxury service, operational excellence, and financial performance while fostering innovation and guest satisfaction.
Waiter/Waitress - In Room Dining & Min Bar
Dubai, UAE
Take food and beverage orders from guests via phone or in person. Deliver food and beverages to guest rooms promptly, ensuring accuracy and presentation. Set up and clear dining...
Demi Chef - Indian
Al Madina Al Munawarah, KSA
We are seeking a talented and passionate Demi Chef specializing in Indian cuisine to join our culinary team in Madinah, Saudi Arabia. As a key member of our kitchen staff, you w...
Laundry Attendant
Dubai, UAE
Sofitel is seeking a Laundry Attendant to handle all laundry and dry-cleaning operations following hotel standards. Responsibilities include operating machines, handling chemicals, maintaining cleanliness, and ensuring p
Pastry Commis Chef
Dubai, UAE
Produce food for service operations, maintain quality control, and ensure adherence to recipes; requires reliability, teamwork, communication skills, and a passion for pastry.
Director of Culinary
Makkah Al Mukarramah, KSA
Director of Housekeeping
Makkah Al Mukarramah, KSA
Demi Chef Turkish Food
Al Madina Al Munawarah, KSA
Director of Food & Beverage
Makkah Al Mukarramah, KSA
Waiter/Waitress - In Room Dining & Min Bar
Dubai, UAE
Demi Chef - Indian
Al Madina Al Munawarah, KSA
Laundry Attendant
Dubai, UAE
Pastry Commis Chef
Dubai, UAE