Director of Housekeeping
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
The Director of Housekeeping is responsible for leading the overall housekeeping operation of Sofitel Jabal Omar Makkah, ensuring the highest standards of cleanliness, presentat.
Key Skills for This Role
Responsibilities
- Develop and implement the annual Housekeeping strategy aligned with the hotel's operational and financial objectives
- Lead all housekeeping operations including guestrooms, suites, public areas, heart of house facilities, laundry operations, linen management, and uniform services
- Ensure all areas consistently meet or exceed Sofitel luxury standards and guest expectations
- Monitor guest feedback and satisfaction scores, implementing action plans to continuously improve performance
- Maintain compliance with Sofitel brand standards, LQA standards, and corporate quality requirements
- Oversee all laundry operations, ensuring efficient processing of guest laundry, uniforms, and hotel linen
- Prepare and manage the departmental budget, forecasts, and capital expenditure plans
- Lead, motivate, and develop a high performing housekeeping leadership team
- Collaborate with Front Office, Engineering, and other departments to optimize operations
Requirements
- Proven experience as a Director of Housekeeping or similar senior housekeeping leadership role in a luxury hotel
- Strong knowledge of luxury housekeeping standards, LQA standards, and brand compliance
- Experience in budget management, financial performance, and cost control
- Excellent leadership, communication, and team development skills
- Knowledge of hygiene, sanitation, health, and safety regulations
Full Job Posting
Job Overview
- The Director of Housekeeping is responsible for leading the overall housekeeping operation of Sofitel Jabal Omar Makkah, ensuring the highest standards of cleanliness, presentation, luxury service and operational excellence across all guestrooms, public areas, back of house facilities and laundry op
Key Responsibilities
- Develop and implement the annual Housekeeping strategy aligned with the hotel's operational and financial objectives.
- Lead all housekeeping operations, including guestrooms, suites, public areas, heart of house facilities, laundry operations, linen management and uniform services.
- Ensure all areas consistently meet or exceed Sofitel luxury standards and guest expectations.
- Establish departmental objectives, operational procedures and service standards that promote operational excellence.
- Continuously evaluate and improve housekeeping processes, productivity and service delivery.
- Ensure readiness during peak occupancy periods, major events.
- Deliver exceptional standards of cleanliness, comfort and presentation across all guest areas.
- Ensure guestrooms are maintained to the highest luxury standards, reflecting the Sofitel brand promise.
- Monitor guest feedback and satisfaction scores, implementing action plans to continuously improve performance.
- Collaborate with Front Office and Guest Relations to ensure timely room availability and efficient handling of guest requests.
- Promote personalized service through attention to detail and proactive guest engagement.
- Ensure VIP arrivals, long stay guests and special requests are executed flawlessly.
Qualifications
- Proven experience as a Director of Housekeeping or similar senior housekeeping leadership role in a luxury hotel.
- Strong knowledge of luxury housekeeping standards, LQA standards, and brand compliance.
- Experience in budget management, financial performance, and cost control.
- Excellent leadership, communication, and team development skills.
- Knowledge of hygiene, sanitation, health, and safety regulations.
Quality Assurance & Compliance
- Maintain compliance with Sofitel brand standards, LQA standards and corporate quality requirements.
- Conduct regular inspections of guestrooms, public areas and back of house facilities.
- Ensure full compliance with hygiene, sanitation, environmental, health and safety regulations.
- Oversee pest control, deep cleaning programs and preventive housekeeping maintenance.
- Lead departmental readiness for quality audits and inspections.
Laundry, Linen & Asset Management
- Oversee all laundry operations, ensuring efficient processing of guest laundry, uniforms and hotel linen.
- Develop effective linen management strategies to optimize inventory and reduce losses.
- Monitor linen quality, replacement cycles and operating costs.
- Ensure housekeeping equipment is properly maintained and replaced as required.
- Implement effective inventory control procedures for operating supplies and equipment.
Financial & Operational Performance
- Prepare and manage the departmental budget, forecasts and capital expenditure plans.
- Monitor payroll, productivity, staffing levels and departmental expenses.
- Identify opportunities to improve operational efficiency while maintaining luxury service standards.
- Optimize labor scheduling based on occupancy forecasts and operational requirements.
- Manage procurement of housekeeping supplies and equipment while ensuring cost effectiveness.
- Monitor departmental KPIs including productivity, cleanliness scores, guest satisfaction, labor costs and operating expenses.
Team Leadership & Talent Development
- Lead, motivate and develop a high performing housekeeping leadership team.
- Foster a culture of collaboration, accountability and continuous improvement.
- Recruit, train and retain talented Heartists while promoting employee engagement.
- Develop succession plans and identify future departmental leaders.
- Conduct regular coaching, performance evaluations and career development discussions.
Cross Functional Collaboration
- Collaborate closely with Front Office to optimize room readiness and guest satisfaction.
- Work with Engineering to ensure preventive maintenance programs support guestroom quality.
- Support Food & Beverage and Events teams during major functions and VIP events.
- Coordinate with Talent & Culture to ensure workforce planning and training objectives are achieved.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at SOFITEL
Director of Culinary
Makkah Al Mukarramah, KSA
The Director of Culinary is responsible for leading and overseeing all culinary operations at Sofitel Jabal Omar Makkah, ensuring the highest standards of food quality, creativi...
Demi Chef Turkish Food
Al Madina Al Munawarah, KSA
Prepare and cook Turkish dishes according to recipes and hotel standards. Assist the CDP in daily kitchen operations and food preparation. Ensure consistency in taste, presentat...
Director of Food & Beverage
Makkah Al Mukarramah, KSA
The Director of Food & Beverage is responsible for leading the overall Food & Beverage strategy and operations of Sofitel Jabal Omar Makkah, ensuring exceptional culinary experi...
Waiter/Waitress - In Room Dining & Min Bar
Dubai, UAE
Take food and beverage orders from guests via phone or in person. Deliver food and beverages to guest rooms promptly, ensuring accuracy and presentation. Set up and clear dining...
Demi Chef - Indian
Al Madina Al Munawarah, KSA
We are seeking a talented and passionate Demi Chef specializing in Indian cuisine to join our culinary team in Madinah, Saudi Arabia. As a key member of our kitchen staff, you w...
Laundry Attendant
Dubai, UAE
Sofitel is seeking a Laundry Attendant to handle all laundry and dry-cleaning operations following hotel standards. Responsibilities include operating machines, handling chemicals, maintaining cleanliness, and ensuring p
Pastry Demi Chef De Partie
Dubai, UAE
Prepare and present pastries, desserts, and bakery items according to recipes and standards. Support daily pastry operations and assist in menu development. Decorate and plate d...
Pastry Commis Chef
Dubai, UAE
Produce food for service operations, maintain quality control, and ensure adherence to recipes; requires reliability, teamwork, communication skills, and a passion for pastry.
Director of Culinary
Makkah Al Mukarramah, KSA
Demi Chef Turkish Food
Al Madina Al Munawarah, KSA
Director of Food & Beverage
Makkah Al Mukarramah, KSA
Waiter/Waitress - In Room Dining & Min Bar
Dubai, UAE
Demi Chef - Indian
Al Madina Al Munawarah, KSA
Laundry Attendant
Dubai, UAE
Pastry Demi Chef De Partie
Dubai, UAE
Pastry Commis Chef
Dubai, UAE