Guest Relations Executive - Outdoor Bar & Lounge
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Key skills for this role
About the Role
Shangri-La Dubai seeks a Guest Relations Executive for its Outdoor Bar & Lounge to deliver personalized service and create memorable guest experiences. The ideal candidate has thorough F&B service knowledge, experience in outdoor bar/lounge operations, and a passion for guest interaction.
Key Skills for This Role
Responsibilities
- Interact and engage with guests, delivering personalized service and maintaining high service standards
- Welcome, greet, and ensure guests are attended to promptly and professionally throughout their experience
- Handle guest feedback and complaints effectively, resolving concerns in a courteous and professional manner
- Build strong guest relationships through suggestive selling and by creating memorable experiences
- Present guest bills when required and maintain accurate guest profiles and preferences within the system
- Work closely with the F&B team to ensure seamless operations and exceptional guest satisfaction
Requirements
- Thorough knowledge of Food & Beverage service techniques and guest engagement practices
- Ability to work effectively in an outdoor bar and lounge environment
- Passionate about interacting with guests and delivering exceptional hospitality experiences
- Fluent in English, with strong communication and interpersonal skills
- Previous experience in a luxury restaurant or 5 star hotel environment is preferred
- A proactive, self motivated team player who enjoys challenges and thrives in a dynamic environment
Full Job Posting
About The Role
- As a Guest Relations Executive – Outdoor Bar & Lounge, you will be the face of our guest experience, building meaningful connections and ensuring exceptional service throughout every visit.
Key Responsibilities
- Interact and engage with guests, delivering personalized service and maintaining high service standards.
- Welcome, greet, and ensure guests are attended to promptly and professionally throughout their experience.
- Handle guest feedback and complaints effectively, resolving concerns in a courteous and professional manner.
- Build strong guest relationships through suggestive selling and by creating memorable experiences.
- Present guest bills when required and maintain accurate guest profiles and preferences within the system.
- Work closely with the F&B team to ensure seamless operations and exceptional guest satisfaction.
About You
- Thorough knowledge of Food & Beverage service techniques and guest engagement practices.
- Ability to work effectively in an outdoor bar and lounge environment.
- Passionate about interacting with guests and delivering exceptional hospitality experiences.
- Fluent in English, with strong communication and interpersonal skills.
- Previous experience in a luxury restaurant or 5 star hotel environment is preferred.
- A proactive, self motivated team player who enjoys challenges and thrives in a dynamic environment.
Why Join Us
- A workplace that values your passion and supports self realization and personal growth.
- Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
- Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
- Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
- We are an equal opportunity employer.
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