Guest Relations Executive - Cigar Lounge & Bar
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Key skills for this role
About the Role
Shangri-La Dubai seeks a Guest Relations Executive for its Cigar Lounge & Bar to deliver personalized service and create memorable guest experiences. The ideal candidate has thorough F&B service knowledge, experience in cigar bar/lounge operations, and a passion for guest interaction.
Key Skills for This Role
Responsibilities
- Interact and engage with guests, ensuring high levels of personalized service and satisfaction
- Welcome, greet, and ensure guests are served promptly and professionally throughout their dining experience
- Handle guest feedback and complaints effectively, resolving issues in a courteous and professional manner
- Build guest relationships through suggestive selling and by creating memorable dining experiences
- Maintain accurate guest profiles and preferences within the system to support personalized service
- Collaborate closely with the F&B team to deliver seamless service and achieve operational goals
Requirements
- Thorough knowledge of Food & Beverage service technique
- Ability to work in Cigar bar & lounge operation
- Loves interacting with guests
- Believes in teamwork
- Fluent in English
- Preferably experience in luxury restaurant or 5* hotel background
Full Job Posting
About The Role
- As a Guest Relations Executive Cigar Lounge & Bar, you will be the face of our dining experience, creating meaningful connections with guests and ensuring exceptional service throughout their visit.
Key Responsibilities
- Interact and engage with guests, ensuring high levels of personalized service and satisfaction.
- Welcome, greet, and ensure guests are served promptly and professionally throughout their dining experience.
- Handle guest feedback and complaints effectively, resolving issues in a courteous and professional manner.
- Build guest relationships through suggestive selling and by creating memorable dining experiences.
- Maintain accurate guest profiles and preferences within the system to support personalized service.
- Collaborate closely with the F&B team to deliver seamless service and achieve operational goals.
About You
- Has a thorough knowledge of Food & Beverage service technique
- Is able to work in Cigar bar & lounge operation
- Loves interacting with guests
- Believes in teamwork
- Communicates with fluency in English
- Preferably has experience working in either a luxury restaurant or a 5* hotel background
- Is a self starter and a team player
- Enjoys being challenged
Why Join Us
- A workplace that values your passion and supports self realization and personal growth.
- Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
- Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
- Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
- We are an equal opportunity employer.
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