Guest Relations Agent Intern
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Key skills for this role
About the Role
Accor seeks a dynamic Guest Relations Agent Intern to join the team at Alwadi Doha – MGallery Hotel Collection. The intern will assist in greeting guests, providing exceptional customer service, and supporting daily operations.
Key Skills for This Role
Responsibilities
- Assist in greeting and welcoming guests upon arrival
- Provide exceptional customer service, addressing guest inquiries and resolving issues promptly
- Support the Guest Relations team with daily operations, including check ins, check outs, and reservations
- Maintain accurate records of guest interactions and transactions
- Assist in coordinating guest activities and special events
- Contribute to the overall guest experience by ensuring a warm, friendly, and professional atmosphere
- Gather guest feedback and work with the team to implement improvements
Requirements
- Currently enrolled in a Hospitality Management, Tourism, or related program
- Strong interpersonal and communication skills
- Positive attitude, enthusiastic, and eager to learn
- Ability to multitask and work in a fast paced environment
- Proficiency in Microsoft Office Suite
- Previous customer service experience is a plus
Full Job Posting
Company Description
- Accor is a pioneer in responsible hospitality with over 45 brands, 5,600 hotels, and 10,000 restaurants in 110 countries.
- As a Heartist®, you will join a caring environment with opportunities to grow and develop.
What you will be doing
- Assist in greeting and welcoming guests upon arrival.
- Provide exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Support the Guest Relations team with daily operations, including check ins, check outs, and reservations.
- Maintain accurate records of guest interactions and transactions.
- Assist in coordinating guest activities and special events.
- Contribute to the overall guest experience by ensuring a warm, friendly, and professional atmosphere.
- Gather guest feedback and work with the team to implement improvements.
Qualifications
- Currently enrolled in a Hospitality Management, Tourism, or related program.
- Strong interpersonal and communication skills.
- Positive attitude, enthusiastic, and eager to learn.
- Ability to multitask and work in a fast paced environment.
- Proficiency in Microsoft Office Suite.
- Previous customer service experience is a plus.
What is in it for you
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world.
- Ability to make a difference through Corporate Social Responsibility activities like Planet 21.
Your working environment
- Alwadi Doha – MGallery Hotel Collection is a 5 star boutique hotel in Msheireb Downtown Doha.
- Offers 213 luxurious rooms and suites, a ballroom, meeting rooms, restaurants, spa, and pool.
- 15 minutes from Hamad International Airport and 10 minutes from West Bay.
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