Guest Relations Agent
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About the Role
Rixos Premium Dubai JBR is seeking a Guest Relations Agent to ensure maximum guest satisfaction through personal recognition and prompt cordial attention. You will greet VIP guests, handle special requests, manage compendiums, and liaise with concierge and butler services.
Key Skills for This Role
Responsibilities
- Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
- Ensure all members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service
- Meet and greet VIP guests personally
- Liaise closely with Concierge and Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations
- Prepare compendiums prior guest arrival and check into system if necessary
- Maintain close contact with Airport Concierge for new arrivals and departures
- Update and maintain repeat guest history system
- Promote Inter Hotel sales and in house facilities
- Send prepared welcome cards and amenities to room prior to guest arrival
- Attend to special requests by guests
- Handle guest complaints and refer them as necessary, follow up on corrective action
- Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
Requirements
- Degree from School for Tourism & Hotel Management
- Minimum 2 years Guest Relations experience preferably in a four or five star hotel
- Strong written and verbal communication skills in English
- Additional foreign language is preferred (Russian, Turkish, Arabic)
- Ability to develop rapport with colleagues and management staff
- Ability to work cohesively with co workers as part of a multi cultural team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with guests and patrons
- Able to exercise good judgment with difficult guests
Full Job Posting
Company Description
- We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations.
- At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life.
- Rixos Premium Dubai JBR is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards.
Salaries and Benefits
- Competitive Salary
- Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
- Vacation tickets /benefits provided by the hotel
- Medical Insurance Provided
Key Roles & Responsibilities
- Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
- Ensure all members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service
- Meet and greet VIP guests personally
- Liaise closely with Concierge and Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.
- Prepare compendiums prior guest arrival and check into system if necessary
- Maintain close contact with Airport Concierge for new arrivals and departures
- Update and maintain repeat guest history system
- Promote Inter Hotel sales and in house facilities
- Send prepared welcome cards and amenities to room prior to guest arrival
- Attend to special requests by guests
- Handle guest complaints and refer them as necessary, follow up on corrective action
- Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
Personal Attributes
- Strong written and verbal communication skills in English
- Additional foreign language is preferred ( Russian, Turkish, Arabic).
- Able to develop rapport with colleagues and management staff
- Ability to work cohesively with co workers as part of a multi cultural team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with guests and patrons
- Able to exercise good judgment with difficult guests
Qualifications
- Degree from School for Tourism & Hotel Management
Experience
- Minimum 2 years Guest Relations experience preferably in a four or five star hotel
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