Guest Relations Agent
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Rixos Premium Dubai JBR is seeking a Guest Relations Agent to ensure maximum guest satisfaction through personal recognition and prompt cordial attention. The role involves greeting VIP guests, handling complaints, and coordinating with concierge and butler services.
Key Skills for This Role
Responsibilities
- Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
- Meet and greet VIP guests personally
- Liaise closely with Concierge and Butler for hotel events, restaurant promotions, limousine requirements and special VIP requests
- Prepare compendiums prior guest arrival and check into system if necessary
- Maintain close contact with Airport Concierge for new arrivals and departures
- Update and maintain repeat guest history system
- Promote Inter Hotel sales and in house facilities
- Send prepared welcome cards and amenities to room prior to guest arrival
- Attend to special requests by guests
- Handle guest complaints and refer them as necessary, follow up on corrective action
- Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
- Prepare requisitions for amenities on a timely basis
Requirements
- Degree from School for Tourism & Hotel Management
- Minimum 2 years Guest Relations experience in a four or five star hotel
- Strong written and verbal communication skills in English
- Additional foreign language preferred (Russian, Turkish, Arabic)
- Ability to work cohesively in a multi cultural team
- Ability to focus attention on guest needs, remaining calm and courteous
Full Job Posting
Company Description
- Rixos Premium Dubai JBR is a luxury hotel delivering authentic Turkish hospitality with exceptional service standards.
Salaries And Benefits
- Competitive Salary
- Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
- Vacation tickets/benefits provided by the hotel
- Medical Insurance Provided
Key Roles & Responsibilities
- Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
- Ensure all members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service
- Meet and greet VIP guests personally
- Liaise closely with Concierge and Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.
- Prepare compendiums prior guest arrival and check into system if necessary
- Maintain close contact with Airport Concierge for new arrivals and departures
- Update and maintain repeat guest history system
- Promote Inter Hotel sales and in house facilities
- Send prepared welcome cards and amenities to room prior to guest arrival
- Attend to special requests by guests
- Handle guest complaints and refer them as necessary, follow up on corrective action
- Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
Personal Attributes
- Strong written and verbal communication skills in English
- Additional foreign language is preferred (Russian, Turkish, Arabic).
- Able to develop rapport with colleagues and management staff
- Ability to work cohesively with co workers as part of a multi cultural team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with guests and patrons
- Able to exercise good judgment with difficult guests
Qualifications
- Degree from School for Tourism & Hotel Management
Experience
- Minimum 2 years Guest Relations experience preferably in a four or five star hotel
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Rixos Hotels Gulf
Plumber
Dubai, UAE
Rixos Premium Dubai JBR seeks a Plumber to operate, maintain, and repair water supply, drainage, steam generators, and LP gas systems. Requires high school diploma, technical certification, and 2+ years experience as a s
Stewarding Supervisor
Abu Dhabi, UAE
Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, makin
Junior Sous Chef
Abu Dhabi, UAE
Rixos Hotels Gulf is seeking an enthusiastic Junior Sous Chef to join the culinary team in Abu Dhabi. The role involves assisting in food preparation, supervising junior staff, and maintaining quality standards in a luxu
Sous Chef
Abu Dhabi, UAE
Rixos Hotels Gulf is seeking an experienced Sous Chef to lead kitchen operations in Abu Dhabi. The role involves supervising staff, menu planning, inventory management, and ensuring food quality and safety in a luxury re
Chef De Cuisine
Abu Dhabi, UAE
Rixos Hotels Gulf is seeking an experienced Chef De Cuisine to lead culinary operations in Abu Dhabi. The role involves overseeing the kitchen brigade, menu development, food cost management, and ensuring exceptional din
Public Area Attendant
Abu Dhabi, UAE
Rixos Premium Saadiyat Island is hiring a Public Area Attendant to maintain cleanliness and presentation of public spaces in Abu Dhabi. The role involves cleaning, restocking supplies, and ensuring a welcoming environmen
Room Attendant
Abu Dhabi, UAE
Rixos Premium Saadiyat Island is seeking a detail-oriented Room Attendant to deliver exceptional housekeeping services in Abu Dhabi. The role includes cleaning guest rooms, replenishing supplies, and ensuring guest satis
Kids Club Attendant
Abu Dhabi, UAE
Rixos Premium Saadiyat Island is seeking an energetic Kids Club Attendant to create engaging experiences for children in Abu Dhabi. The role involves organizing activities, supervising children, and maintaining a safe en
Plumber
Dubai, UAE
Stewarding Supervisor
Abu Dhabi, UAE
Junior Sous Chef
Abu Dhabi, UAE
Sous Chef
Abu Dhabi, UAE
Chef De Cuisine
Abu Dhabi, UAE
Public Area Attendant
Abu Dhabi, UAE
Room Attendant
Abu Dhabi, UAE
Kids Club Attendant
Abu Dhabi, UAE