Guest Relation Officer - OWV Lounge
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Key skills for this role
About the Role
NH Collection Hotels & Resorts is seeking a Guest Relations Officer for the OWV Lounge at Banana Island Resort Doha. The role ensures guests have a positive and memorable experience by anticipating needs and handling inquiries.
Key Skills for This Role
Responsibilities
- Ensure all guests enjoy a positive and memorable experience
- Anticipate guest needs and handle inquiries in a helpful and attentive manner
- Take personal responsibility for ensuring guest satisfaction issues are met and follow up completed timely
- Be proactive and innovative in suggesting alternatives to meet guest needs
Requirements
- College degree in hotel management or related field
- Previous experience in Front Office or Guest Services
- Excellent communication skills
- Experience with Front Office Systems
- Proficient in English, both written and spoken
Full Job Posting
Overview
- Minor Hotels is an international hotel owner, operator and investor with a diverse portfolio of over 530 properties.
Role Description
- Ensure all guests enjoy a positive and memorable experience.
- Anticipate guest needs and handle inquiries in a helpful and attentive manner.
- Take personal responsibility for ensuring guest satisfaction issues are met and follow up completed timely.
- Be proactive and innovative in suggesting alternatives to meet guest needs.
Qualifications
- College degree in hotel management or related field.
- Previous experience in Front Office or Guest Services.
- Excellent communication skills.
- Experience with Front Office Systems.
- Proficient in English, both written and spoken.
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