Guest Relation Agent
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Key skills for this role
About the Role
Rixos Hotels Gulf seeks a Guest Relations Agent to deliver outstanding guest service experiences from check-in to check-out. The role involves greeting guests, handling requests, and coordinating with departments to ensure satisfaction.
Key Skills for This Role
Responsibilities
- Greet and welcome guests upon arrival with a warm and professional demeanor
- Assist with check in and check out procedures efficiently and accurately
- Handle guest requests, inquiries, and complaints in a timely and courteous manner
- Provide information on hotel facilities, services, and local attractions
- Coordinate special guest requests (e.g., room preferences, special occasions, amenities)
- Liaise with other departments (housekeeping, maintenance, F&B) to ensure guest satisfaction
- Maintain updated knowledge of hotel policies, promotions, and room availability
- Record guest feedback and contribute to improving guest satisfaction scores
- Anticipate guest needs and offer proactive assistance
- Promote hotel services, facilities, and upgrades when appropriate
Requirements
- Minimum 2 years of experience in a customer facing role, preferably in hospitality or front office
- Excellent communication and interpersonal skills
- Friendly, empathetic, and service oriented personality
- Proficient in using hotel management software and Microsoft Office
- Ability to multitask and remain calm under pressure
- Fluent in English and Russian language
- Flexibility to work shifts, weekends, and holidays as needed
Full Job Posting
Company Description
- Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
- We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
- By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
- Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What’s in it for you
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
Job Description
- Greet and welcome guests upon arrival with a warm and professional demeanor.
- Assist with check in and check out procedures efficiently and accurately.
- Handle guest requests, inquiries, and complaints in a timely and courteous manner.
- Provide information on hotel facilities, services, and local attractions.
- Coordinate special guest requests (e.g., room preferences, special occasions, amenities).
- Liaise with other departments (housekeeping, maintenance, F&B) to ensure guest satisfaction.
- Maintain updated knowledge of hotel policies, promotions, and room availability.
- Record guest feedback and contribute to improving guest satisfaction scores.
- Anticipate guest needs and offer proactive assistance.
- Promote hotel services, facilities, and upgrades when appropriate.
Qualifications
- Minimum 2 years of experience in a customer facing role, preferably in hospitality or front office.
- Excellent communication and interpersonal skills.
- Friendly, empathetic, and service oriented personality.
- Proficient in using hotel management software and Microsoft Office.
- Ability to multitask and remain calm under pressure.
- Fluent in English and Russian language (additional languages are a plus).
- Flexibility to work shifts, weekends, and holidays as needed.
Additional Information
- Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time.
- Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
- At Accor, we are Heartists! Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island.
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