Guest Management Director
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Key skills for this role
About the Role
Lead guest management operations, oversee guest journey strategy, manage VIP protocols, and coordinate with multiple teams for large-scale events.
Key Skills for This Role
Full Job Posting
Main Responsibilities
- Lead the overall Guest Management department and workflow
- Define and supervise guest journey strategy from invitation to post-event follow-up
- Coordinate RSVP processes, invitation tracking and guest database management + coordinate Platform Evolution
- Supervise seating plans, accreditation strategy and access management with protocol team
- Manage VIP/VVIP protocols and high-profile stakeholder handling
- Coordinate with Production, Protocol, Operations, Security and Hospitality teams
- Supervise guest communication flows and escalation handling
- Ensure proper staffing structure and onsite guest operations
- Oversee reporting, guest tracking systems and operational updates
- Attend planning meetings and align guest operations with overall event strategy
- Manage crisis situations and last-minute guest changes with discretion and efficiency
- Define strategy for purchases and follow all the supply chain (hotel, transport, flights)
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