Guest Management Director I Freelance I BWS KSA - Riyadh
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About the Role
BWS-KSA, the Riyadh-based branch of Balich Wonder Studio, is seeking a Guest Management Director to lead the overall guest operations strategy and execution across the full project lifecycle, ensuring a seamless and high-end experience for all stakeholders, VIPs, VVIPs, partners, and invited guests.
Key Skills for This Role
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Overview
**BWS-KSA** , the **Riyadh-based** branch of Balich Wonder Studio, is seeking a **Guest Management Director** to lead the overall guest operations strategy and execution across the full project lifecycle, ensuring a seamless and high-end experience for all stakeholders, VIPs, VVIPs, partners, and invited guests.
Main Responsibilities
- Lead the overall Guest Management department and workflow
- Define and supervise guest journey strategy from invitation to post-event follow-up
- Coordinate RSVP processes, invitation tracking and guest database management + coordinate Platform Evolution
- Supervise seating plans, accreditation strategy and access management with protocol team
- Manage VIP/VVIP protocols and high-profile stakeholder handling
- Coordinate with Production, Protocol, Operations, Security and Hospitality teams
- Supervise guest communication flows and escalation handling
- Ensure proper staffing structure and onsite guest operations
- Oversee reporting, guest tracking systems and operational updates
- Attend planning meetings and align guest operations with overall event strategy
- Manage crisis situations and last-minute guest changes with discretion and efficiency
- Define strategy for purchases and follow all the supply chain (hotel, transport, flights)
- ### **Requirements**
- Minimum 10 years of experience
- Strong experience in large-scale events and VIP guest operations
- Experience managing high-profile and international stakeholders
- Excellent organizational and leadership skills
- Ability to work under pressure in fast-paced environments
- Fluent English required; Arabic is a plus
- Riyadh-based availability preferred
- Immediate availability
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