Guest Laundry Supervisor
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Key skills for this role
About the Role
Raffles is hiring a Guest Laundry Supervisor to oversee laundry operations, ensure quality standards, and lead the team in Saudi Arabia. Responsibilities include inspecting processed items, supervising daily activities, managing guest requests, and training staff in luxury quality standards.
Key Skills for This Role
Responsibilities
- Counter check all processed items for cleanliness, damage, and proper pressing
- Supervise daily laundry, dry cleaning, and valet activities
- Organize work schedules and conduct daily briefings
- Ensure meticulous adherence to guest instructions
- Record guest charges in Opera PMS and manage inventory
- Train staff in LQA standards and textile care
Requirements
- Experience in laundry or housekeeping supervision in a luxury hotel
- Knowledge of laundry machinery and chemical safety
- Familiarity with Opera Property Management System
- Strong attention to detail and quality standards
Full Job Posting
Key Responsibilities
- Quality Assurance & Inspection: Counter check all processed items to ensure they are spotlessly clean, damage free, and properly pressed before delivery.
- Operational Leadership: Supervise daily laundry, dry cleaning, and valet activities, organizing work schedules and conducting daily briefings to align the team on guest priorities and VIP requirements.
- Guest Request Fulfillment: Ensure meticulous adherence to specific guest instructions, such as light starch, specific folding techniques, or urgent service timelines.
- Financial & Administrative Control: Accurately record guest charges in the Opera Property Management System, manage inventory for chemicals and supplies, and assist with departmental performance reports.
- Safety & Maintenance: Regularly check laundry machinery (e.g., filters, press covers) for defects and ensure staff use all equipment and cleaning chemicals safely and properly.
- Team Development: Train staff in LQA (Luxury Quality Assessment) standards and mentor the team on high end textile care and spotting procedures.
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