Guest Experience Supervisor (Executive Lounge)
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Key skills for this role
About the Role
Marriott Hotels & Resorts seeks a Guest Experience Supervisor for the Executive Lounge in Doha. The role involves processing guest check-ins, supervising front desk operations, and assisting management with training and coaching.
Key Skills for This Role
Responsibilities
- Process all guest check ins, verifying identity, payment, and assigning rooms
- Set up accurate accounts for each guest according to requirements
- Enter Marriott Rewards information and ensure rates match market codes
- Secure payment prior to issuing room key and verify/adjust billing
- Compile and review daily reports, logs, and contingency lists
- Complete cashier and closing reports
- Supply guests with directions and property information
- Accommodate guest requests and follow up to ensure satisfaction
- Process all payment types, vouchers, paid outs, and charges
- Balance and drop receipts; count and secure bank at beginning and end of shift
- Assist management in training, evaluating, counseling, motivating, and coaching employees
- Develop and maintain positive working relationships; support team to reach common goals
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- At least 1 year of supervisory experience
Full Job Posting
POSITION SUMMARY
- Process all guest check ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information; ensure rates match market codes, document exceptions.
- Secure payment prior to issuing room key, verify/adjust billing.
- Compile and review daily reports/logs/contingency lists.
- Complete cashier and closing reports.
- Supply guests with directions and property information.
- Accommodate guest requests, contacting appropriate staff if necessary; follow up to ensure requests have been met.
- Process all payment types, vouchers, paid outs, and charges.
- Balance and drop receipts; count and secure bank at beginning and end of shift.
- Obtain manual authorizations and follow all Accounting procedures.
- Notify Loss Prevention/Security of any guest reports of theft.
Additional Duties
- Assist management in training, evaluating, counseling, motivating and coaching employees.
- Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Develop/maintain positive working relationships; support team to reach common goals.
- Listen and respond appropriately to employee concerns.
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions.
- Complete safety training and certifications; ensure personal appearance is clean and professional.
- Maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge guests; anticipate and address guests’ service needs.
- Assist individuals with disabilities; thank guests with genuine appreciation.
- Speak using clear and professional language; prepare and review written documents accurately.
- Answer telephones using appropriate etiquette; ensure adherence to quality standards.
- Enter and locate information using computers/POS systems; stand, sit, or walk for extended periods.
PREFERRED QUALIFICATIONS
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
- License or Certification: None
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