Guest Experience Expert (AYS Agent)
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Key skills for this role
About the Role
Marriott Hotels & Resorts is seeking a Guest Experience Expert to deliver memorable guest experiences through check-in, check-out, and a wide range of services. The role involves processing operational needs, addressing guest requests, and sharing local highlights.
Key Skills for This Role
Responsibilities
- Process guest check in and check out smoothly
- Address guest requests and operational needs
- Complete reports and share local area highlights
- Maintain confidentiality and protect company assets
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift, carry, push, pull, and place objects up to 10 pounds
Full Job Posting
Position Summary
- Our jobs aren’t just about giving guests a smooth check in and check out. Instead, we want to build an experience that is memorable and unique.
- Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
- They are empowered to move about their space and do what needs to be done, whether processing operational needs, addressing guest requests, completing reports, or sharing highlights of the local area.
Critical Success Factors
- Creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards.
- Ensuring uniform, personal appearance, and communications are professional.
- Ability to stand, sit, or walk for an extended time and move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
About Marriott International
- Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity.
- Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh so familiar all around the globe.
- JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
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