Guest Experience Expert (Guest Relations Agent)
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Key skills for this role
About the Role
JW Marriott Doha seeks a Guest Experience Expert to deliver memorable guest experiences through check-in/out, requests, and local recommendations. Requires high school diploma, no prior experience, and ability to stand/walk for extended periods.
Key Skills for This Role
Responsibilities
- Deliver a wide range of services that guide guests through their entire stay
- Process operational needs, address guest requests, complete reports, and share highlights of the local area
- Make transactions feel like part of the experience
- Create a safe workplace, follow company policies and procedures, maintain confidentiality, and protect company assets
- Uphold quality standards and ensure professional uniform, personal appearance, and communications
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- Ability to stand, sit, or walk for an extended time
- Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds
Full Job Posting
Position Summary
- Our jobs aren’t just about giving guests a smooth check in and check out. Instead, we want to build an experience that is memorable and unique.
- Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
- They are empowered to move about their space and do what needs to be done.
Responsibilities
- Process operational needs, address guest requests, complete reports, or share the highlights of the local area.
- Create a safe workplace, follow company policies and procedures, maintain confidentiality, protect company assets, uphold quality standards.
- Ensure uniform, personal appearance, and communications are professional.
- Stand, sit, or walk for an extended time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
About Marriott International
- Marriott International is an equal opportunity employer.
- Marriott Hotels strive to elevate the art of hospitality.
- JW Marriott is part of Marriott International's luxury portfolio.
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