Guest Experience Expert (AYS Agent) - Sheraton The Walk Dubai
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Key skills for this role
About the Role
Sheraton The Walk Dubai is seeking a Guest Experience Expert to deliver memorable guest experiences through check-in/check-out, guest requests, and local area recommendations. The role requires a high school diploma, no prior experience, and the ability to stand, walk, and lift up to 10 pounds.
Key Skills for This Role
Responsibilities
- Provide a smooth check in and check out experience for guests
- Address guest requests and complete operational reports
- Share highlights of the local area with guests
- Maintain a safe workplace and follow company policies
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift, carry, push, pull, and place objects weighing up to 10 pounds
Full Job Posting
Position Summary
- Our jobs aren’t just about giving guests a smooth check in and check out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
Key Responsibilities
- Process operational needs, address guest requests, complete reports, or share highlights of the local area
- Make transactions feel like part of the experience
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent
- Related Work Experience: No related work experience
- Supervisory Experience: No supervisory experience
- License or Certification: None
Additional Information
- Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance)
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