Guest Arrival Expert - Bellman
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Key skills for this role
About the Role
JW Marriott is seeking a Guest Arrival Expert (Bellman) to create memorable arrival and departure experiences for guests. No prior experience required; high school diploma preferred.
Key Skills for This Role
Responsibilities
- Welcome guests upon arrival and assist with luggage
- Process operational needs and address guest requests
- Share highlights of the local area with guests
- Maintain a safe workplace and follow company policies
- Move, lift, carry, push, pull, and place objects weighing up to 50 pounds
Requirements
- High school diploma or G.E.D. equivalent (preferred)
Full Job Posting
Position Summary
- First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable.
- The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay.
- We want to build an experience that is memorable and unique from start to finish.
- Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences.
- They are empowered to move about their space and do what needs to be done.
- Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
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