Gestionnaire de comptes techniques, Cloud Technical Account Manager, Enterprise
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Key skills for this role
About the Role
Amazon Web Services seeks a Technical Account Manager (TAM) to serve as the principal technical advisor for Independent Software Vendors (ISVs) building on AWS. You will drive adoption of AWS services, optimize architectures, and improve operational resilience.
Key Skills for This Role
Responsibilities
- Serve as the principal technical advisor and 'voice of the customer' to ISV organizations building and scaling software products on AWS.
- Help craft and execute strategies to drive ISV customers' adoption and use of AWS services.
- Help ISVs optimize their SaaS architectures, improve operational resilience, and accelerate go to market on AWS.
- Provide advocacy and strategic technical guidance to help plan and build solutions using best practices.
- Proactively keep customers' AWS environments operationally healthy.
- Develop close relationships with ISV customers to understand their product roadmaps, business and operational needs, and technical challenges.
- Drive discussions with technical and business leadership regarding incidents, trade offs, support, and risk management.
Requirements
- Bachelor's degree in Engineering, Information Technology, a related technical field or equivalent experience
- 2+ years of relevant technical position experience
- Experience with AWS or cloud technologies
- Knowledge of internet security concepts and vulnerabilities
- Experience managing competing priorities across a wide range of stakeholders
- Speak, write, and read fluently in French
- Experience working with ISV/SaaS customers
- Experience with AWS AI/ML services (Bedrock, SageMaker, etc.)
- AWS Certification (Cloud Practitioner, Solutions Architect, AI Practitioner, or ML Specialty)
- Experience with DevOps practices, containers (ECS, EKS), and serverless architectures
- Experience with operational reliability practices (observability, incident management, automation)
Full Job Posting
Description
- AWS Enterprise Support seeks a Technical Account Manager (TAM) to support ISV customers across all technologies.
- This is not a sales role, but an opportunity to be the principal technical advisor and 'voice of the customer'.
What you'll do
- Help craft and execute strategies to drive ISV customers' adoption and use of AWS services.
- Help ISVs optimize their SaaS architectures, improve operational resilience, and accelerate go to market on AWS.
- Provide advocacy and strategic technical guidance to help plan and build solutions using best practices.
- Proactively keep customers' AWS environments operationally healthy.
- Develop close relationships with ISV customers to understand their product roadmaps, business and operational needs, and technical challenges.
- Drive discussions with technical and business leadership regarding incidents, trade offs, support, and risk management.
Basic Qualifications
- Bachelor's degree in Engineering, Information Technology, a related technical field or equivalent experience.
- 2+ years of relevant technical position experience.
- Experience with AWS or cloud technologies.
- Knowledge of internet security concepts and vulnerabilities like firewalls, common security issues, etc.
- Experience managing competing priorities across a wide range of stakeholders.
- Speak, write, and read fluently in French.
Preferred Qualifications
- Experience working with ISV/SaaS customers (multi tenant architectures, CI/CD, platform design).
- Experience with AWS artificial intelligence and machine learning services (Amazon Bedrock, SageMaker, generative AI services, Amazon Q).
- Knowledge of AI/ML frameworks (LLMs, RAG, agents, model fine tuning).
- AWS Certification (Cloud Practitioner, Solutions Architect, AI Practitioner, or ML Specialty).
- Experience with DevOps practices, containers (ECS, EKS), and serverless architectures.
- Experience with operational reliability practices (observability, incident management, automation).
- Ability to communicate complex technical concepts to both technical and non technical audiences.
Workplace
- This role is based out of our Montreal office and requires in office presence.
- This position will require the ability to travel 10% or more as needed.
Salary
- The base salary range for this position is 99,900.00 166,900.00 CAD annually.
- Amazon may include other elements in its offer, such as sign on bonuses and restricted stock units (RSUs).
- Amazon offers comprehensive benefits including medical, dental, vision, life insurance, RRSP, DPSP, paid time off, and more.
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